Operational Services for Education Area Manager
| Posting date: | 28 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 27 September 2025 |
| Location: | Trafford, M32 0TH |
| Company: | inploi |
| Job type: | Permanent |
| Job reference: | 75732352 |
Summary
Working Pattern Term Time Plus 4 Weeks (42 weeks total)
Contract type Permanent
Application deadline Thursday 18 September 2025 @23:59
Interview date Thursday 25 September 2025
Interview type In person
About the Role
Operational Services for Education (OSfE) are committed to delivering professional, efficient, friendly, high quality, value for money services to the majority of schools in Trafford using experienced staff.
Our aim in the Catering Service is to ensure that children receive a balanced and nutritious meal, which supports them in optimising their achievement and attainment levels. The Cleaning Service delivers building cleaning to schools, the private sector and Trafford’s admin buildings, both these services operate in a competitive market. OSfE also delivers the Council’s 71 school crossing patrols across the borough.
The post holder will be required to carry out continuous reviews of the OSfE service delivery maximising their experience and exemplar leadership skills to quantify over achievements and rectify underperformance, evidencing value for money to our customers.
The post holder needs to ensure the allocation of resources (annually, termly, weekly and monthly), expenditure etc are verified within their allocated contracts to ensure their viability and sustainability throughout contract period. This requires consideration of supplies, possible changes to service delivery that may be introduced part way through contracts, sufficient staffing levels for the contract period.
Weekly monitoring of performance is also required of poorly performing contracts to identify errors / anomalies within performance returns, it is necessary to work swiftly to resolve poor performance and to identify future problems and possible resolutions.
The post holder will be the first point of contact for our customers providing professional high-quality customer service across OSfE to ensure delivery of an efficient and effective day to day service to key stakeholders.
About you
Above all you will be a great organizer with excellent communication and management skills, balancing priorities, completing tasks efficiently and to a high standard.
You will also have significant experience of managing staff and contracts across numerous sites. Whilst the role encompasses both catering and cleaning we are looking for someone with contract catering experience or contract cleaning and/or soft facilities management experience who is prepared to develop on the catering side.
You will also have excellent ICT office skills and able to utilize a range of systems producing high quality reports and a professional qualification in either Catering or Cleaning.
Customer service skills are so important to us as are our EPIC values and this is a fantastic opportunity to work at the heart of the councils trading services and support our customers by ensuring high quality services so that they in turn continue to purchase the services.
About us
Our people are our greatest assets, and our Traded services play a key role in achieving our vision ‘Trafford where all our residents, businesses and communities prosper’ and corporate priorities. Our EPIC values are very important to us and these underpin the behaviours and complement our ways of working.
Additional Information
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. A Disclosure and Barring Service disclosure form will be required and processed for this appointment.
The post holder must be flexible and participate on a rota basis; covering the core hours of the service of 7:30am 17:30pm and be able to travel to sites within Greater Manchester.
CONTACT DETAILS
For an informal discussion, or to find out more about the role, please email or call Jill Duddle on 07843 368045, Jill.Duddle@trafford.gov.uk or Philip Taylor on 07891 760452, Philip.Taylor@trafford.gov.uk .
Please do not send CVs to this address as they will not be acknowledged.
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