Crisis Recovery Worker - Torquay

Posting date:	28 August 2025
Salary:	£24,000.00 per year
Additional salary information:	£24000.00 - £24000.00 a year
Hours:	Full time
Closing date:	08 September 2025
Location:	Torquay, TQ2 7AA
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B0333-25-0082

Summary

Job Title: Crisis Recovery Worker Hours of work: Varied Hours- up to 30hrs Service opening hours: 4pm-10pm Monday to Sunday, including bank holidays 365days Salary: £24,000 with progression up to £26,500 per annum Base: The Mooring, South Devon & Torbay Mental Health Centre, Torbay Hospital, Lowes Bridge About us Mental Health Matters (MHM) is a national charity with nearly 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to those who use the service. This is an exciting opportunity for individuals who are dedicated to the principles of social inclusion, to work with adults with mental health needs and to support people in distress and in need of immediate support. The Mooring is an open access service offering emotional and mental health support to anyone 18+ and offers a service across day and evening/weekend hours About the role As a Crisis Recovery Worker, your primary responsibility will be to deliver high-quality, recovery-oriented support to individuals utilising our services. We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. You will assist those on their journey to well-being and recovery. Your proven ability to identify challenges, understand individual needs, and help people achieve their goals will be essential. This role will encompass one-on-one engagement, facilitating activities within the service, and signposting individuals to additional resources. * You will be part of a team supporting people in a crisis drop-in Centre.1 * We are a non-clinical service, providing support to reduce immediate distress to those at risk of self-harm, suicide or experiencing trauma. * Our service provides information, safety planning and signposting for clients, their families and carers to meet their holistic needs. * You will work closely with mental health primary and secondary care, emergency services, partners agencies. About you You should have experience in working within mental health settings and the ability to inspire and engage individuals. You must also be skilled at identifying barriers and understanding client needs while demonstrating excellent motivational abilities. This includes one-on-one engagement, facilitating group activities, signposting, and connecting individuals with mainstream services. An understanding of working with people who have a range of complex needs-such as mental health issues, learning disabilities, physical challenges, and substance misuse-will be advantageous for this position. Experience within a community-based service is essential, as it will have provided you with the necessary communication and interpersonal skills for this role. It is preferred that you possess a Health and Social Care Level 2 or Level 3 qualification and be open to further development as the role demands. What we offer You will go through our comprehensive, in-person training program in your first few weeks with MHM which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. MHM offers 25 days annual leave per annum, plus statutory holidays and up to a 5% contributory pension scheme. At MHM not only can you expect a competitive salary, generous annual leave and pension entitlement, you can also expect to be supported in your ongoing personal and professional development. In addition, you will work with people who are passionate about supporting individuals in their day to day lives. The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. Please note that due to the sensitive nature of the duties, an enhanced DBS will be sought in event of a successful application. All disabled applicants who meet the minimum essential short-listing criteria are guaranteed an interview. MHM is an Equal Opportunities Employer. How to Apply We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the mandatory questions and attach your personal statement showing how you meet the person specification criteria. This can be done on a separate document and uploaded as part of your application supporting documents. We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone. If you would like to have an informal conversation about this role, please contact: Bryony Baker, Deputy Area Manger, Devon Telephone Number: 07483991769