Process & Payment Advisor
| Posting date: | 28 August 2025 |
|---|---|
| Salary: | £24,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Glasgow, Lanarkshire, G2 7JS |
| Company: | Golden Charter Limited |
| Job type: | Permanent |
| Job reference: | 1128290 |
Summary
Are you a dedicated and proactive individual looking for a new opportunity? Do you thrive in a fast-paced environment and enjoy helping customers? If so, we're looking for a Process & Payment Advisor to join our Customer Service team.
What you'll be doing:
As a Process & Payment Advisor, you’ll be responsible for processing pre-paid funeral plans from receipt of an application to activation of the plan. You’ll take personal accountability for the plan throughout the process, allocate the plan to a funeral director where applicable and deal with any complications with the plan. You’ll schedule and take payments from plan holders, respond to calls relating to plans and report on the status of plans.
What we’re looking for:
The successful candidate will demonstrate a customer-focused approach and will be expected to take initiative, make decisions and work collaboratively with others. You'll have a proven ability to solve problems, be adaptable and possess excellent communication skills.