Customer Service Team Leader
| Posting date: | 28 August 2025 |
|---|---|
| Salary: | £14.90 per hour |
| Hours: | Full time |
| Closing date: | 27 September 2025 |
| Location: | Chorley, Lancashire, PR6 7AJ |
| Remote working: | On-site only |
| Company: | The Best Connection Group Limited |
| Job type: | Temporary |
| Job reference: | JN -082025-10117_1756377290 |
Summary
The Best Connection are looking for a Customer Service Team Leader for a client in Chorley.
Job Role:
- Supervise, motivate, and support a team of customer service advisors to deliver outstanding service
- Monitor individual and team performance against KPIs and service standards
- Provide regular coaching, feedback, and development opportunities to team members
- Conduct performance reviews, one-to-ones, and team meetings
- Maintain up-to-date knowledge of products, services, and internal systems
- Identify process improvements and contribute to customer service strategy
- Ensure compliance with company policies and customer service standards
- Dealing with different Customer queries every day
- Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
- Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
- Demonstrate high quality customer service.
- The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best Customer Service whilst keeping up with business requirements in a good time-keeping, organised manner
Shifts:
- 08.00-16.30
- 09.00-17.30
- 09.30-18.00
- Finishing early on Fridays.
- Occasional O/T on Saturdays
Requirements:
- Proven experience in a customer service environment, ideally in a supervisory or leadership role
- Strong communication and interpersonal skills
- Ability to lead by example and create a positive, high-performing team culture
- Skilled in handling customer complaints and resolving problems effectively
- Competent with CRM systems, reporting tools, and Microsoft Office
- Organised, adaptable, and able to manage multiple priorities
- A proactive and customer-focused mindset
If you are interested in this role the please apply with your CV, or call us to discuss further.