31763 - Customer & Engagement Team Member
| Posting date: | 28 August 2025 |
|---|---|
| Salary: | £28,607 per year |
| Additional salary information: | Fixed Term Up to 12 months |
| Hours: | Full time |
| Closing date: | 12 September 2025 |
| Location: | Bridgwater |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | Environment Agency |
| Job type: | Contract |
| Job reference: | 31763 |
Summary
In Wessex we want to create a diverse workplace where people are respected, valued and listened to. We’re all different, and by embracing Equality, Diversity & Inclusion (EDI) we can become an equal opportunity employer where jointly we all grow and learn together.
It is our ambition to champion diversity through building a workforce as diverse as the communities we serve.
This is exciting opportunity to join the Environment Agency’s Wessex Customer & Engagement team.
You'll work with national and area-based colleagues, providing diverse information to a wide range of customers. You'll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.
Primarily you will:
- Deliver excellent customer service to people across the Wessex area
- Manage incoming customer enquiries and Freedom of Information requests via email, telephone and letter
- Work with teams and colleagues across the Environment Agency to gather accurate information
- Respond to customer enquiries, within statutory timeframes
- Use our tracking database to accurately record all customer enquiries and responses
We are looking to fill this position on a full-time basis. However, we support flexible working and would welcome applications from candidates who work part-time.
The team
The Customer and Engagement Team is the centre of excellence for customer service and reputation for the Environment Agency. We manage diverse requests from active and informed external customers and facilitate a considered approach to engagement for internal teams. We are professional, friendly, and people focused. We support each other to get great outcomes for our customers.
Experience/skills required
We are seeking a self-motivated and customer focused person.
• Excellent written and verbal communication skills
• Able to produce high quality work
• Organised, flexible, able to prioritise workloads and meet tight deadlines
• Experience of dealing with customer enquiries and data requests
• Excellent interpersonal skills and be confident in engaging with customers and colleagues
• Good IT skills. Able to use Microsoft packages including Outlook.
We’re looking for candidates with enthusiasm and the right skills to succeed in the role. Training and support will be provided.
It is our ambition to champion diversity through building a workforce as diverse as the communities we serve.
This is exciting opportunity to join the Environment Agency’s Wessex Customer & Engagement team.
You'll work with national and area-based colleagues, providing diverse information to a wide range of customers. You'll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.
Primarily you will:
- Deliver excellent customer service to people across the Wessex area
- Manage incoming customer enquiries and Freedom of Information requests via email, telephone and letter
- Work with teams and colleagues across the Environment Agency to gather accurate information
- Respond to customer enquiries, within statutory timeframes
- Use our tracking database to accurately record all customer enquiries and responses
We are looking to fill this position on a full-time basis. However, we support flexible working and would welcome applications from candidates who work part-time.
The team
The Customer and Engagement Team is the centre of excellence for customer service and reputation for the Environment Agency. We manage diverse requests from active and informed external customers and facilitate a considered approach to engagement for internal teams. We are professional, friendly, and people focused. We support each other to get great outcomes for our customers.
Experience/skills required
We are seeking a self-motivated and customer focused person.
• Excellent written and verbal communication skills
• Able to produce high quality work
• Organised, flexible, able to prioritise workloads and meet tight deadlines
• Experience of dealing with customer enquiries and data requests
• Excellent interpersonal skills and be confident in engaging with customers and colleagues
• Good IT skills. Able to use Microsoft packages including Outlook.
We’re looking for candidates with enthusiasm and the right skills to succeed in the role. Training and support will be provided.