Housing Benefit Officer 5275021
| Posting date: | 28 August 2025 |
|---|---|
| Salary: | £20.31 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Bristol, BS1 5TR |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Bristol 5275021 |
Summary
What's involved with this role:
JOB TITLE: Assessment Officer - Housing Benefit and Council Tax Support
REF: Bristol 5275021
Pay rate: £20.31 per hour PAYE
Contract Type: Temporary, Anticipated 3 to 4 months
Working Arrangement: Not provided, assumed to be office only
Basic DBS is needed for this role
The role:
On behalf of a local council, we are seeking an Assessment Officer to administer new claims and changes in circumstances in Housing Benefit and Council Tax Support to an accuracy level of 95% plus.
You should have previous Housing Benefit/CTR administration experience along with recent experience NEC /iWorld software plus Enterprise.
Key Responsibilities:
Provide accurate and prompt assessment of applications for financial assistance.
Processing of reported changes in circumstances affecting these applications.
Maintenance and updating of claims in response to information received from internal and external sources.
Responding to non-urgent requests for information.
Carrying out complex assessments, including adjudicating on fraud and disputed assessments.
Reviewing and revising decisions made by self and others where required.
Providing written and face to face explanations of decisions and overpayments where requested.
Checking and providing feedback on the work of others.
Responding to urgent requests for updates or information about claims.
Supporting and coaching new entrants by sharing knowledge and experience, on an ad-hoc basis or by mentoring individuals.
Maximisation of opportunities for delivering outstanding service by effectively communicating with customers and stakeholders by telephone, email and by letter.
What the client is looking for:
Housing Benefit/CTR administration experience of minimum 3 years.
Recent experience NEC /iWorld software plus Enterprise
Experience of working with two or more of the flowing client groups; homeless people, care leavers, ex-offenders, disabled people, vulnerable children and families, vulnerable people from black and minority ethnic groups, families with disabled children, older people
Customer focused with an understanding of the importance of delivering excellent customer service
Experience of working to targets and deadlines, with an understanding of the value of measuring performance
Attention to detail, demonstrated through an accurate and methodical approach to work.
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Bristol 5275021
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.