Switchboard Operator
| Posting date: | 27 August 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | HX3 0PW |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 147656 |
Summary
Switchboard Operator
Contract: Healthcare
Location: Halifax, HX3 0PW
Hours of work: 37.5
Working Pattern: Various shifts across 7 days (including days, nights, weekends, and bank holidays)
Contract Type: Fixed Term Contract (6 months)
Hourly Rate: £12.21
Switchboard Operator - Calderdale Royal Hospital
The Switchboard Operator plays a crucial role within the Switchboard Department at Calderdale Royal Hospital, a fast-paced, high-demand environment. The switchboard operates 24/7, ensuring effective communication both internally among hospital staff and externally with the general public.
In this role, you will be at the centre of hospital communications, supporting staff and the public by managing calls, coordinating requests, and responding to urgent situations with professionalism and efficiency.
As a relief operator, you will cover staff absences due to sickness or annual leave, which may include weekends, nights, and bank holidays.
The Role
Answer internal and external calls within agreed KPI and SLA standards.
Provide efficient, courteous, and helpful support to all callers.
Operate the internal bleep system.
Proactively maintain the computer database of hospital personnel, departments, and telephone numbers.
Log maintenance, portering, and cleaning requests.
Respond to critical alarms and emergency phone lines.
Undertake clerical duties as necessary to ensure smooth departmental operations.
Cover shifts on public and bank holidays as required, supporting our 24/7, 365-day service.
About You
Reliable and flexible, with the ability to cover varying shifts, including nights, weekends, and holidays.
Calm under pressure, able to prioritise tasks in a fast-paced environment.
Excellent communication skills, with a polite and professional manner.
Strong attention to detail and accuracy in logging and data management.
Proactive, able to anticipate needs and take initiative when required.
Team-oriented, supporting colleagues while managing individual responsibilities effectively.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Contract: Healthcare
Location: Halifax, HX3 0PW
Hours of work: 37.5
Working Pattern: Various shifts across 7 days (including days, nights, weekends, and bank holidays)
Contract Type: Fixed Term Contract (6 months)
Hourly Rate: £12.21
Switchboard Operator - Calderdale Royal Hospital
The Switchboard Operator plays a crucial role within the Switchboard Department at Calderdale Royal Hospital, a fast-paced, high-demand environment. The switchboard operates 24/7, ensuring effective communication both internally among hospital staff and externally with the general public.
In this role, you will be at the centre of hospital communications, supporting staff and the public by managing calls, coordinating requests, and responding to urgent situations with professionalism and efficiency.
As a relief operator, you will cover staff absences due to sickness or annual leave, which may include weekends, nights, and bank holidays.
The Role
Answer internal and external calls within agreed KPI and SLA standards.
Provide efficient, courteous, and helpful support to all callers.
Operate the internal bleep system.
Proactively maintain the computer database of hospital personnel, departments, and telephone numbers.
Log maintenance, portering, and cleaning requests.
Respond to critical alarms and emergency phone lines.
Undertake clerical duties as necessary to ensure smooth departmental operations.
Cover shifts on public and bank holidays as required, supporting our 24/7, 365-day service.
About You
Reliable and flexible, with the ability to cover varying shifts, including nights, weekends, and holidays.
Calm under pressure, able to prioritise tasks in a fast-paced environment.
Excellent communication skills, with a polite and professional manner.
Strong attention to detail and accuracy in logging and data management.
Proactive, able to anticipate needs and take initiative when required.
Team-oriented, supporting colleagues while managing individual responsibilities effectively.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.