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Customer Service Administrator

Job details
Posting date: 27 August 2025
Salary: £26,000 per year
Hours: Full time
Closing date: 03 September 2025
Location: Livingston, West Lothian, EH54 7EG
Remote working: On-site only
Company: Search Consultancy LTD
Job type: Permanent
Job reference: Req/664028_1756290174

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Summary

Customer Service Administrator - Make a Real Difference Every Day!

Office-Based | Livingston
Full Time | Monday - Friday | 40 Hours
£26,000 per year
Immediate Start Available!

Are you ready to join a company that's genuinely passionate about people?

We're working with an innovative, fast-growing pharmaceutical company based in Livingston who are changing lives every day through their products and services. At the heart of it all? Their incredible Customer Service Team - the warm, proactive support hub that helps patients and customers get the care they need, when they need it most.

This isn't just another admin job - it's a chance to be part of something truly meaningful.

What You'll Be Doing

As a Customer Service Administrator, you'll be a key player in the customer journey, providing empathetic, efficient, and solutions-focused support:

  • Managing a busy customer service inbox with care and attention

  • Answering inbound calls and assisting with customer queries

  • Guiding customers through online order processes

  • Following up on deliveries, resolving issues, and processing refunds

  • Collaborating with third parties to ensure smooth resolutions

  • Responding to feedback on platforms like Trustpilot

What You'll Bring

This role is perfect for someone who thrives in a fast-paced environment and takes pride in helping others. If you're passionate about delivering top-tier service with heart and purpose, we want to hear from you.

  • A natural communicator - both verbal and written

  • Empathetic, patient, and people-focused

  • Confident multitasker and problem-solver

  • Tech-savvy and quick to learn new systems

  • Resilient - you bounce back with a smile and keep going

Why This Role?

You'll be joining a close-knit, supportive team in a company that genuinely values what you do. It's a family-feel environment, where every email answered and every call handled brings you closer to making a real impact on someone's health journey.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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