Customer Service Advisor
| Posting date: | 27 August 2025 |
|---|---|
| Salary: | £29,000.00 per year |
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Beeston, Nottingham |
| Remote working: | On-site only |
| Company: | Jim Steel Garages |
| Job type: | Permanent |
| Job reference: |
Summary
Jim Steel Garages are currently looking for a Service Advisor who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You will be the principle point of contact for all customer communication while the vehicle is in our Retail Centre.
The successful candidate will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor will be quick to identify the needs of the customers and opportunities to upsell. You must be able to work to tight timescales and thrive on the pressure of a busy service department.
Alongside your customer first can do attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
Main Duties and Responsibilities
To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
Book service and repair work always ensuring workshop and parts availability
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible
To be a success in this role, you will have:
Full clean driving licence (6 points or less)
Previous experience in the role would be an advantage
Effective communication skills
Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
Computer literacy
A keen eye for detail
Previous experience in a target driven role
Hours are 9.00am till 5.30pm Monday to Friday
The successful candidate will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor will be quick to identify the needs of the customers and opportunities to upsell. You must be able to work to tight timescales and thrive on the pressure of a busy service department.
Alongside your customer first can do attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
Main Duties and Responsibilities
To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
Book service and repair work always ensuring workshop and parts availability
To keep customers fully informed of progress and advise of extra work needed
To organise loan car bookings
To invoice on time and accurately used warranty transactions are submitted and invoiced daily
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible
To be a success in this role, you will have:
Full clean driving licence (6 points or less)
Previous experience in the role would be an advantage
Effective communication skills
Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
Computer literacy
A keen eye for detail
Previous experience in a target driven role
Hours are 9.00am till 5.30pm Monday to Friday