Band 3 Clerical Administrator- Maternity Booking Office | Royal Free London NHS Foundation Trust

Posting date:	27 August 2025
Salary:	Not specified
Additional salary information:	£29,651 - £31,312 Per annum inclusive of HCAS
Hours:	Full time
Closing date:	26 September 2025
Location:	Barnet, EN5 2HE
Company:	Royal Free London NHS Foundation Trust
Job type:	Permanent
Job reference:	7351274/391-RFL-7351274

Summary

The booking office administrator is responsible for providing and delivering a high standard of customer care to pregnant women in conjunction with the community midwifery teams across the Royal Free Maternity Services.

The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system, to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).

The post-holder must undertake effective forward planning, to ensure that the administrative needs of the service are met and must carry out a range of effective administration processes to support the delivery of high quality patient care.

The clinic administrator will not be directly supervised on a day-to-day basis and is responsible for the management and prioritisation of their own workload.

• To provide a high level of service for patients during the antenatal booking period
• To demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
• To answer the telephone and take messages, answer or refer queries as appropriate.
• To provide a confidential and high standard of administrative support to the service, particularly supporting the community midwifery teams with tasks such as booking appointments, ordering scans and liaising with midwives accordingly to ensure that a high standard of patient care is maintained.
• To be responsible for ensuring that all documentation relating to a patient’s episode of care is accurately completed and filed (according to documented process and guidelines).
• To access the “National Spine” to ensure accurate retrieval of patients NHS number when required and enter onto the relevant system (i.e. PAS and Maternity CMIS system).
• To provide weekly and monthly activity figures, as required.
• To monitor Clinical Coding within the required timeframes, ensuring that data recorded is of a high quality.
· To record in real time whenever a patient’s care has been transferred to a different consultant or treatment function, paying close attention to accuracy and detail when doing so.
• To provide ad hoc cross-cover, as required, during the absence of ward administrators on other wards.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust


This advert closes on Wednesday 10 Sep 2025