Head of Customer Experience
| Posting date: | 27 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 September 2025 |
| Location: | Great Yarmouth, Norfolk |
| Remote working: | On-site only |
| Company: | P+S Personnel Services Ltd |
| Job type: | Permanent |
| Job reference: | PS4140LB |
Summary
P+S Personnel are pleased to be working on behalf of our client, who is currently recruiting a Head of Customer Experience to join their team based in Great Yarmouth on a full-time, permanent basis.
Reporting to:
• Sales & Marketing Director
Role Summary:
• Ongoing development of an effective Sales and Customer Service function in order to support the Company’s targets.
• Ongoing support to the Marketing and Business Development functions.
Main Responsibilities:
• Quality control with a customer-first mindset.
• Sales and Customer Service team training and performance monitoring.
• Supporting the implementation of new systems and processes.
• Feeding the Marketing function with customer insights.
• Feeding the Commercial function with customer insights – lost order reasons etc.
• Sales and booked order reporting.
• Creation and development of customer resources.
Person Specification:
• Evidence of success in a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport and trust with customers.
• A confident, professional and friendly phone manner.
• Strong IT skills, Microsoft Office in particular.
• Strong organisational and time management skills in order to prioritise workload.
• A positive work ethic and a self-motivated, proactive approach to helping customers.
• A desire to continuously learn and grow, taking advantage of opportunities to enhance professional development.
Working Hours:
• Monday – Thursday 08:30 – 17:30 and Friday 08:30 – 16:30
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk
Reporting to:
• Sales & Marketing Director
Role Summary:
• Ongoing development of an effective Sales and Customer Service function in order to support the Company’s targets.
• Ongoing support to the Marketing and Business Development functions.
Main Responsibilities:
• Quality control with a customer-first mindset.
• Sales and Customer Service team training and performance monitoring.
• Supporting the implementation of new systems and processes.
• Feeding the Marketing function with customer insights.
• Feeding the Commercial function with customer insights – lost order reasons etc.
• Sales and booked order reporting.
• Creation and development of customer resources.
Person Specification:
• Evidence of success in a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport and trust with customers.
• A confident, professional and friendly phone manner.
• Strong IT skills, Microsoft Office in particular.
• Strong organisational and time management skills in order to prioritise workload.
• A positive work ethic and a self-motivated, proactive approach to helping customers.
• A desire to continuously learn and grow, taking advantage of opportunities to enhance professional development.
Working Hours:
• Monday – Thursday 08:30 – 17:30 and Friday 08:30 – 16:30
If this is a role you are interested in, please apply online ensuring your CV is up to date.
Alternatively, please email your CV directly to jobs@pspersonnelltd.co.uk