Housing Services Manager / Management Operations
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | £59,009 to £64,673 per year |
| Additional salary information: | + Benefits |
| Hours: | Full time |
| Closing date: | 25 September 2025 |
| Location: | Wokingham, Berkshire |
| Remote working: | On-site only |
| Company: | AWD online |
| Job type: | Permanent |
| Job reference: | AWDO-P13786 |
Summary
Income & Housing Services Manager who has a previous management experience within the housing sector, with a strong track record of delivering housing management services and experience leading teams is required for a well-established organisation based in Wokingham, Berkshire.
IS THIS YOU?
Have you’ve worked as a Housing Operations Manager, Housing and Tenancy Manager, Strategic Housing Manager, Housing Service Delivery Manager or within a similar role?
If you have, we’d love to hear from you.
SALARY: £59,009 - £64,673 per annum + Benefits
LOCATION: Wokingham, Berkshire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for a Income & Housing Services Manager who has a previous management experience within the housing sector, with a strong track record of delivering housing management services and experience leading teams.
Working as an Income & Housing Services Manager you will be responsible for the leadership, direction, and performance of Housing Management services to residents living in council housing or homes provided by council-owned companies, for people in all tenures, and supporting to the wider housing service in the council.
As an Income & Housing Services Manager you will have a key role in ensuring the organisation remains compliant with new regulatory requirements, including those under the Social Housing Regulation Act, while helping to shape the delivery of the Housing Improvement Programme.
DUTIES
Your duties as an Income & Housing Services Manager will include:
Provide strategic leadership, direction, and governance across housing management, ensuring services deliver intended outcomes, meet regulatory requirements, and achieve high customer satisfaction
Work collaboratively with senior leaders, colleagues, partners, and stakeholders to shape housing strategy, set KPIs, and drive continuous improvement
Lead, develop, and support housing management, housing support, and income collection teams to deliver high-performing, customer-focused, and compliant services
Drive performance and financial management, including income collection, tenancy sustainment, and minimising rent and void losses to maximise housing supply
Develop and implement policies, change programmes, and digital services that improve efficiency, innovation, and resident engagement
Champion resident involvement by establishing accessible systems and processes that empower tenants to influence service delivery and neighbourhood outcomes
Lead recruitment, development, and performance management of staff, embedding a culture of learning, innovation, and sector-leading practice
Identify, monitor, and manage strategic risks and issues that could affect the Housing Improvement Programme or wider housing outcomes
CANDIDATE REQUIREMENTS
A relevant professional qualification in housing (CIH Level 4 or above, ideally Level 5, or equivalent)
Senior management experience within the housing sector, with a strong track record of delivering housing management services
Experience leading teams to achieve high performance and excellent customer outcomes
A proven ability to drive service improvements, deliver efficiencies, and enhance the customer experience
Strong knowledge of housing management best practice, and the regulatory, legislative, and policy environment affecting social housing
Excellent communication and partnership skills, with the ability to engage residents, colleagues, councillors, and external partners
The ability to manage budgets, risks, and competing priorities while ensuring compliance and accountability
Must be able to travel to locations across the borough and help in out of hours response arrangements, and attend evening meetings
BENEFITS
A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays
An excellent local government pension scheme
An employee assistance programme including 24/7 wellbeing helpline
A range of local & lifestyle discounts
Use of a free onsite gym (located at Shute End office)
Salary sacrifice car & cycle to work schemes
And much more!
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13786
Full-Time, permanent Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
AWD-IN-SPJ
IS THIS YOU?
Have you’ve worked as a Housing Operations Manager, Housing and Tenancy Manager, Strategic Housing Manager, Housing Service Delivery Manager or within a similar role?
If you have, we’d love to hear from you.
SALARY: £59,009 - £64,673 per annum + Benefits
LOCATION: Wokingham, Berkshire
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37 hours per week
JOB OVERVIEW
We have a fantastic new job opportunity for a Income & Housing Services Manager who has a previous management experience within the housing sector, with a strong track record of delivering housing management services and experience leading teams.
Working as an Income & Housing Services Manager you will be responsible for the leadership, direction, and performance of Housing Management services to residents living in council housing or homes provided by council-owned companies, for people in all tenures, and supporting to the wider housing service in the council.
As an Income & Housing Services Manager you will have a key role in ensuring the organisation remains compliant with new regulatory requirements, including those under the Social Housing Regulation Act, while helping to shape the delivery of the Housing Improvement Programme.
DUTIES
Your duties as an Income & Housing Services Manager will include:
Provide strategic leadership, direction, and governance across housing management, ensuring services deliver intended outcomes, meet regulatory requirements, and achieve high customer satisfaction
Work collaboratively with senior leaders, colleagues, partners, and stakeholders to shape housing strategy, set KPIs, and drive continuous improvement
Lead, develop, and support housing management, housing support, and income collection teams to deliver high-performing, customer-focused, and compliant services
Drive performance and financial management, including income collection, tenancy sustainment, and minimising rent and void losses to maximise housing supply
Develop and implement policies, change programmes, and digital services that improve efficiency, innovation, and resident engagement
Champion resident involvement by establishing accessible systems and processes that empower tenants to influence service delivery and neighbourhood outcomes
Lead recruitment, development, and performance management of staff, embedding a culture of learning, innovation, and sector-leading practice
Identify, monitor, and manage strategic risks and issues that could affect the Housing Improvement Programme or wider housing outcomes
CANDIDATE REQUIREMENTS
A relevant professional qualification in housing (CIH Level 4 or above, ideally Level 5, or equivalent)
Senior management experience within the housing sector, with a strong track record of delivering housing management services
Experience leading teams to achieve high performance and excellent customer outcomes
A proven ability to drive service improvements, deliver efficiencies, and enhance the customer experience
Strong knowledge of housing management best practice, and the regulatory, legislative, and policy environment affecting social housing
Excellent communication and partnership skills, with the ability to engage residents, colleagues, councillors, and external partners
The ability to manage budgets, risks, and competing priorities while ensuring compliance and accountability
Must be able to travel to locations across the borough and help in out of hours response arrangements, and attend evening meetings
BENEFITS
A generous annual leave entitlement of days 31 (rising to 36 days after 5 years continued local government service), plus Bank Holidays
An excellent local government pension scheme
An employee assistance programme including 24/7 wellbeing helpline
A range of local & lifestyle discounts
Use of a free onsite gym (located at Shute End office)
Salary sacrifice car & cycle to work schemes
And much more!
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13786
Full-Time, permanent Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awd online | http://www.awdo.co.uk
AWD-IN-SPJ