Customer Service Apprentice, Barnsley College, Student Recruitment, Church Street, S70 2AX
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | £7.55 per hour |
| Additional salary information: | Substantial annual leave entitlement (Up to 47 days per year including bank and public holidays!) College gym membership with onsite facilities Supporting employee mental health through access to free counselling services. |
| Hours: | Full time |
| Closing date: | 04 September 2025 |
| Location: | Barnsley, South Yorkshire |
| Remote working: | On-site only |
| Company: | Barnsley College |
| Job type: | Apprenticeship |
| Job reference: | CSP |
Summary
Are you ready to start or re-start your career in Customer Service? Would you like to earn whilst you learn?
Barnsley College are looking for a highly motivated, enthusiastic, apprentice to join their busy Student Recruitment Department.
Summary of the post
The role of a Customer Service Practitioner is to deliver a high-quality service to the business’ customers. The post holder will influence the customer experience and their satisfaction within the business. The Customer Service Practitioner apprentice will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers. The post holder will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.
Main duties
• Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
• Understand and follow internal policies and procedures, including any complaints processes and digital media policies
• Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
• Understand and uphold appropriate legislation and regulatory requirements
• Use systems, equipment and technology to meet the needs of the customers
• Monitor customer service levels.
• Establish facts that enable the creation of a customer-focused experience and appropriate response
• Build trust with a customer
• Understand the products or services that are available from the organisation and keep up-to-date
• Use appropriate communication methods, depending on the task and environment
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
• Demonstrate patience and calmness
• Understand the customer’s point of view
• Use appropriate signposting or resolution to meet customer needs and manage expectations
• Maintain informative communication during service recovery
• Take ownership of keeping service knowledge and skills up-to-date
• Consider personal goals and propose development opportunities
• Act on and seek feedback to develop or maintain personal service skills and knowledge
• Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
• Treat customers as individuals to provide a personalised customer service experience
• Demonstrate personal pride in the job through appropriate dress and positive and confident language
• Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Working week: 37.5 Hours, Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 4.30pm.
Apprenticeship standard: Customer Service Practitioner Level 2 Apprenticeship.
About the employer: We are a further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies. Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment.
Barnsley College are looking for a highly motivated, enthusiastic, apprentice to join their busy Student Recruitment Department.
Summary of the post
The role of a Customer Service Practitioner is to deliver a high-quality service to the business’ customers. The post holder will influence the customer experience and their satisfaction within the business. The Customer Service Practitioner apprentice will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers. The post holder will provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.
Main duties
• Develop an understanding of the business, its ‘brand promise', values and service culture and uphold this through the services provided
• Understand and follow internal policies and procedures, including any complaints processes and digital media policies
• Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
• Understand and uphold appropriate legislation and regulatory requirements
• Use systems, equipment and technology to meet the needs of the customers
• Monitor customer service levels.
• Establish facts that enable the creation of a customer-focused experience and appropriate response
• Build trust with a customer
• Understand the products or services that are available from the organisation and keep up-to-date
• Use appropriate communication methods, depending on the task and environment
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the business’s brand
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and the business
• Demonstrate patience and calmness
• Understand the customer’s point of view
• Use appropriate signposting or resolution to meet customer needs and manage expectations
• Maintain informative communication during service recovery
• Take ownership of keeping service knowledge and skills up-to-date
• Consider personal goals and propose development opportunities
• Act on and seek feedback to develop or maintain personal service skills and knowledge
• Frequently and consistently communicate and work with colleagues in the interest of helping customers efficiently
• Treat customers as individuals to provide a personalised customer service experience
• Demonstrate personal pride in the job through appropriate dress and positive and confident language
• Take ownership from the first contact and then take responsibility for fulfilling the promise to the customer
Working week: 37.5 Hours, Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 4.30pm.
Apprenticeship standard: Customer Service Practitioner Level 2 Apprenticeship.
About the employer: We are a further education college. With a wide range of over 300 courses covering subjects from Animal Care, Business and Catering, to Forensics, Motorsport and Performing Arts, our campuses offer purpose-built accommodation for each subject to ensure that our students are learning in industry-standard facilities that reflect the environment you will work in after finishing your studies. Many of our College facilities are working and operating as commercial businesses alongside everyday teaching. This means you will get the opportunity to not only learn in the right environment for your studies but gain real life work experience in your chosen career, giving you a better chance over other candidates when you come to apply for employment.