Floor Manager, V&A East Museum
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | £35,561 per year |
| Hours: | Full time |
| Closing date: | 21 September 2025 |
| Location: | Stratford, London |
| Remote working: | On-site only |
| Company: | Victoria and Albert Museum |
| Job type: | Permanent |
| Job reference: | VAM1133644 |
Summary
This is an opportunity for an ambitious operations professional to help make V&A East’s vision a reality. V&A East Museum, opening Spring 2026 in Stratford, celebrates making and creativity’s power to bring change. Created with young people and rooted in east London’s heritage, V&A East Museum explores what’s shaping our world with the voices leading contemporary culture.
We have reimagined our Floor Manager role, which is a hybrid role responsible for overseeing the day-to-day front-of-house, commercial and security operations at V&A East Museum; ensuring that visitors and diverse audiences feel welcome, engaged and safe, in line with the V&A’s core values. This is a new kind of duty management role at the V&A, and there will be excellent opportunities for training and development to ensure we provide you with a career-enhancing skillset.
This role will lead a team of front-of-house assistants working across gallery, retail, welcome and exhibition spaces and will be a key liaison with teams working across V&A East and our commercial partners. We are looking for people who enjoy and have experience of motivating and developing high-performing operational teams, and are excited by the opportunity to take a key role in bringing a new and world-class cultural space to life.
This role will also play a key role in defining how V&A East establishes and builds its identity as a leading cultural hub.
We are incredibly excited about the team we are building, and we are looking for forward-thinking, proactive and solution-focused operational colleagues with whom we can ensure the success of V&A East.
For more information, please read the attached job description.
Full and part-time positions available, so please include the position you are interested in on your application form.
We particularly welcome applications from those living in our surroundings boroughs (Hackney, Newham, Tower Hamlets and Waltham Forest) to help build V&A East for and by the local communities.
We have reimagined our Floor Manager role, which is a hybrid role responsible for overseeing the day-to-day front-of-house, commercial and security operations at V&A East Museum; ensuring that visitors and diverse audiences feel welcome, engaged and safe, in line with the V&A’s core values. This is a new kind of duty management role at the V&A, and there will be excellent opportunities for training and development to ensure we provide you with a career-enhancing skillset.
This role will lead a team of front-of-house assistants working across gallery, retail, welcome and exhibition spaces and will be a key liaison with teams working across V&A East and our commercial partners. We are looking for people who enjoy and have experience of motivating and developing high-performing operational teams, and are excited by the opportunity to take a key role in bringing a new and world-class cultural space to life.
This role will also play a key role in defining how V&A East establishes and builds its identity as a leading cultural hub.
We are incredibly excited about the team we are building, and we are looking for forward-thinking, proactive and solution-focused operational colleagues with whom we can ensure the success of V&A East.
For more information, please read the attached job description.
Full and part-time positions available, so please include the position you are interested in on your application form.
We particularly welcome applications from those living in our surroundings boroughs (Hackney, Newham, Tower Hamlets and Waltham Forest) to help build V&A East for and by the local communities.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.