Helpdesk Scheduler
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | £24,465 per year |
| Additional salary information: | £24465 a year |
| Hours: | Full time |
| Closing date: | 09 September 2025 |
| Location: | Gateshead, NE96SX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M9297-25-0129 |
Summary
Be a central point of contact for customers/clients. Help new users of Backtraq and Micad systems to be able to log a call using the web-based portals. Process reactive maintenance requests ensuring sufficient detail is obtained (location, work type, etc) to ensure no duplication and to enable a swift and effective response. Be aware of planned maintenance tasks, associated requirements and the characteristics of each trade type to ensure correct allocation. Liaise with Estates Managers and Supervisors to arrange the timely response and completion of requests. Input daily timesheets to Backtraq and Micad systems, obtain correct information re: attendance to ensure correct allocation of time is attributed to each staff member for recharging purposes. Create new dockets for out of hours calls / emergencies, investigating and obtaining relevant information to assist Estates Officers. Investigate and provide help and advice to clients, supervisors and craft operatives, such as access times and availability of labour.