Director of Operations
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 08 September 2025 |
| Location: | Denmark Hill, SE5 9RS |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9213-25-0848 |
Summary
Drive the operational performance and strategic development of the Division to provide high quality patient care Take an evidence-based approach to support decision making at Divisional level using all relevant and appropriate information to create high quality, standardised performance management With the Chief of Service and Divisional Director of Nursing develop and deliver strategic and operational plans which are aligned to the Trust strategy and priorities ensuring the provision of quality experience for patients and staff With the Chief of Service and Divisional Director of Nursing deliver a balanced scorecard with a focus on quality, safety and the use of resources Work closely with the Divisional Care Groups to ensure safe and effective day to day operations of the Trust are maintained and plans are in place to mitigate any risks to the delivery of a safe service With the Chief of Service and Divisional Director of Nursing ensure relevant national and local targets are met at Divisional and Care Group level, (eg infection control, management of complaints, financial management, etc) With the Chief of Service and Divisional Director of Nursing, deliver corporate initiatives and interventions at Divisional and Care Group level and deliver all corporate nursing initiatives across the Division ensuring a standard approach to delivery and consistent positive results Accountability for the effective performance of the Division, ensuring compliance with national and local targets and the Divisions/Trusts business plan. Develop operational objectives with the Divisional Care Groups which align with internal and external requirements Lead the Divisions annual business planning process in line with Finance Business Partners, ensuring that the Division delivers a quality, value for money service which is costed and identifies annual cost improvements Ensure robust financial management systems and processes are in place which take into account the operational management of services and the use of capital to deliver a modernised approach to patient care Ensure processes are in place for on-going review of services utilising best practice models to achieve optimal patient outcomes Develop and implement systems to ensure optimal patient flow through timely admission and discharge arrangements for the Division across all sites. Where issues arise, ensure these are addressed and interventions provide long term solutions Support the Chief of Service in the planning and delivery of clinical services, service development and demand & capacity for the Division utilising all available information, (eg patient acuity models, workforce KPIs, financial modelling, etc), to ensure the best possible clinical and performance outcome Working closely with the Chief of Service and the Divisional Director of Nursing ensure the implementation of robust clinical and corporate governance structures and process for the Division Joint accountability with the Chief of Service and Divisional Director of Nursing for patient safety, clinical effectiveness, patient experience and risk management Joint responsibility for the oversight, delivery and management of key performance indicators across the Division highlighting areas of concern and agreeing actions with Care Groups to remedy any issues Overseeing the use of systems, and relevant reporting, which support better governance and greater safety and quality within the Division and develop a standard approach to reporting incidents ensuring this meets Trusts requirements and promotes a learning environment where quality patient care and safety is the key priority Lead work with the Trusts system partners, (eg South East London ICB, NHSE London, etc), to ensure strategic and operational collaborations between the Trust and the system are developed leading to better delivery of service and patient outcomes With the Trusts corporate team, promote the development of a culture of continuous improvement which delivers long term different ways of working Support all corporate processes at Divisional and Care Group level, and ensure these are completed in a timely and effective manner, (eg recruitment, employee relations, monthly budget reviews, etc) Promote Equality, Diversity and Inclusion within the Division Participate in the Trusts GOLD out of hours on call rota 2. Corporate Work as a key member of the Divisional management triumvirate to develop and deliver the Both the Trusts and the Divisional strategic and operational plans Act as an ambassador for the Trust at all times and to promote the Trusts values and objectives Develop constructive relationships with clinicians and senior managers within the Trust and with all external partners Contribute to the ongoing development and achievement of Trust-wide standards to maintain, monitor and improve the quality of care and the efficient use of resources. Work across Divisional portfolios at the discretion of the Divisional Chief of Service as required.