Account Manager
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | £25,000.00 per year |
| Additional salary information: | Up to £25,000 per annum |
| Hours: | Full time |
| Closing date: | 23 September 2025 |
| Location: | Pembrokeshire, SA42 0PH |
| Company: | Sykes Holiday Cottages Ltd |
| Job type: | Permanent |
| Job reference: | ORG5842-AM1382164NewAM |
Summary
Join the Coast and Country Holidays Team Creating Unforgettable Holidays!
Salary: Up to £25,000 per annum
Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover
Location: Our welcoming Newport, Pembrokeshire office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy Newport team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.
What You’ll Do:
Be the primary contact for owners, offering guidance and support
Respond to guest and owner queries quickly and efficiently
Keep accurate records of all communications
Work with owners to improve property performance and compliance
Collaborate with teams across Property Services, Quality & Revenue Management
Handle feedback to help improve guest satisfaction
Cover out-of-hours emergency phone (own car required)
What You’ll Bring
We’re looking for someone who brings:
✅ Customer service or customer relations experience
✅ Strong communication and organisation skills
✅ Confidence working independently and as part of a team
✅ IT literacy, especially MS Office
✅ Ability to problem-solve under pressure
⭐ Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Coast and Country Holidays?
Founded in 1990, Coast and Country Holidays has been welcoming guests to Wales for over 35 years. From cosy cottages in Tenby to peaceful retreats in the Brecon Beacons, we’re proud to showcase the very best of Mid, West and South Wales.
Based in Newport, Pembrokeshire, our local team bring passion, insight and care to every stay. As part of Sykes Holiday Cottages, we combine a friendly, personal approach with the reach of a national brand.
Our motto is “Small enough to care, large enough to matter” – and it’s something we live by every day.
Why You’ll Love Working With Us
At Coast and Country Holidays& Sykes, we believe in rewarding our people:
Annual bonus – up to 10% of salary
33 days holiday (including bank hols) + extra days with long service
Your birthday off, just because!
Two paid volunteering days each year
Proud to be a BCorp – committed to people & planet
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
Employee savings scheme
24/7 mental health support + health cash plan
Loads of training & development opportunities
⭐ Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
Apply now and help us create amazing holidays in Wales!
Salary: Up to £25,000 per annum
Hours: Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover
Location: Our welcoming Newport, Pembrokeshire office.
About the Role
We’re looking for a proactive and people-focused Account Manager to join our busy Newport team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.
What You’ll Do:
Be the primary contact for owners, offering guidance and support
Respond to guest and owner queries quickly and efficiently
Keep accurate records of all communications
Work with owners to improve property performance and compliance
Collaborate with teams across Property Services, Quality & Revenue Management
Handle feedback to help improve guest satisfaction
Cover out-of-hours emergency phone (own car required)
What You’ll Bring
We’re looking for someone who brings:
✅ Customer service or customer relations experience
✅ Strong communication and organisation skills
✅ Confidence working independently and as part of a team
✅ IT literacy, especially MS Office
✅ Ability to problem-solve under pressure
⭐ Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.
Who Are Coast and Country Holidays?
Founded in 1990, Coast and Country Holidays has been welcoming guests to Wales for over 35 years. From cosy cottages in Tenby to peaceful retreats in the Brecon Beacons, we’re proud to showcase the very best of Mid, West and South Wales.
Based in Newport, Pembrokeshire, our local team bring passion, insight and care to every stay. As part of Sykes Holiday Cottages, we combine a friendly, personal approach with the reach of a national brand.
Our motto is “Small enough to care, large enough to matter” – and it’s something we live by every day.
Why You’ll Love Working With Us
At Coast and Country Holidays& Sykes, we believe in rewarding our people:
Annual bonus – up to 10% of salary
33 days holiday (including bank hols) + extra days with long service
Your birthday off, just because!
Two paid volunteering days each year
Proud to be a BCorp – committed to people & planet
Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
Generous discounts on stays for you, family & friends
Employee savings scheme
24/7 mental health support + health cash plan
Loads of training & development opportunities
⭐ Long service awards
We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.
Apply now and help us create amazing holidays in Wales!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.