Support Secretary
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 08 September 2025 |
| Location: | PLYMOUTH, PL6 8DH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9216-25-1092 |
Summary
PRIMARY DUTIES & AREAS OF RESPONSIBILITY 1. Following introduction of voice recognition technology to ensure clinic letters are prepared for printing and distribution. Ensure all nurse led clinics are typed within the appropriate timeframe. 2. To support the medical secretary in providing secretarial and administrative service to an allocated clinical team. 3. Ensure accurate messages are taken for clinical team and delivered in timely manner. 4. Assist with telephone enquiries from patients, GPs and other agencies in a courteous and helpful manner. Refer to medical secretary for advice when appropriate. 5. Assist in sorting and dealing with incoming post and distributing as necessary. 6. Assist in providing administrative support to clinical team in respect of work relating to teaching, research, NHS medical reports, charities and publications, including arranging meetings, agendas and minutes. 7. Undertake routine office duties including note tracing, photocopying, faxing, filing of correspondence and results and maintenance of records when required. 8. Be versatile and adaptable to the demands of the team. Work without supervision and take the initiative as and when required. 9. Ensure effective communication with all members of a multi-disciplinary team. 10. Assist Administrator in the co-ordination of specialty in-patient and out-patient waiting lists within the framework of the Waiting List Management Policy . 11. Ensure comprehensive working knowledge of iPMS commensurate with role. 12. Ensure Choose and Book referral letters are processed and directed to appropriate appointment office in line with Administration Guidance Notes. 13. Ensure all hospital case notes arriving into and departing from the department are traced on iPMS (Information Patient Management System). 14. Required to cover admin and clerical colleagues during times of absence or increased workload as requested by line manager. To carry out any other clerical duties as determined by the line manager COMMUNICATIONS & WORKING RELATIONSHIPS 1. Receive and deal with confidential telephone enquiries from patients. To be able to take urgent action regarding patient complaints and notify appropriate supervisor. 2. Liaise with various departments and professionals within the hospital and outside agencies via verbal and written communication. 3. To be a team member within the department and able to multi skill within the various areas. 4. To work closely with other clerical staff within the directorate.