Locality Administrator - Bromley 0 to 19
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | £29,179.00 per year |
| Additional salary information: | £29179.00 a year |
| Hours: | Full time |
| Closing date: | 04 September 2025 |
| Location: | Orpington, BR6 9BH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B9848-25-0172 |
Summary
General administration within the service, including but not limited to: Providing quality customer care on redirected calls/emails and to communicate these to the relevant services in a timely, helpful and pleasant manner. Quality cleansing monthly data from Qliksense to ensure that parents due a 1 or 2 year review have been offered an appointment and KPIs are recorded on EMIS Dealing with all enquiries effectively and sensitively, taking action where necessary and escalating if required in line with Bromley Healthcare policies, procedures and guidance. Booking client appointments into the diaries of health visiting staff Receiving and distributing incoming mail and ensuring outgoing mail is sent appropriately and in a timely manner. Sending out appointment reminders to patients via text/email and facilitating any changes or additional needs as required in order to minimise Was Not Brought rates. Liaising with the CCC regarding patient referrals/queries and supporting the CCC during periods of annual leave and sickness where necessary. Undertaking general office duties as necessary, including filing, scanning, photocopying, taking notes of meetings, management and disposal of confidential information, as part of an effective administration service. Accurately maintaining and keeping secure patient health and staff records/ systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the Data Protection Act 1998.