Host (Casual Contract)
| Posting date: | 26 August 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Hours: | Part time |
| Closing date: | 03 September 2025 |
| Location: | 100 grey Street NE1 6BR |
| Remote working: | On-site only |
| Company: | Newcastle Theatre Royal Trust Ltd |
| Job type: | Contract |
| Job reference: |
Summary
Please apply directly through our website https://theatreroyal.mystaffsavvy.com/apply/position/casual-host
Job Purpose:
Our Host team are the public face of the Company, making sure that our audiences are at the heart of all we do. They welcome people to our theatre and deliver the highest standards of customer service and safety.
Experience Hosts will be allocated duties by the Duty Host Managers and Duty Host Supervisors. Host activities will mainly be focussed in the following areas:
Door duties include, but are not limited to, welcoming visitors, checking tickets, conducting visual bag checks, directing to relevant facilities, and assisting with enquiries.
Sales duties - including but not limited to selling programmes, merchandise, and refreshments across fixed and roaming sales points and upselling to meet sales targets.
Floor duties - including but not limited to ensuring audience members' safety, security and good behaviour, helping latecomers to their seats, being responsible for evacuating audiences in an emergency, and completing a litter pick-up post-show-.
Access duties include, but are not limited to, welcoming those with additional access needs and ensuring they have all the support they need to use our facilities and enjoy our shows.
Hosts are required to work across all four areas as directed by the Host Management Team in order to deliver a comprehensive, professional and safe experience for all visitors.
Person Specification:
The post holder should:
Excel in customer care and be driven to deliver outstanding service
Dress smartly, and have a positive and proactive attitude
Have an eye for detail and have basic maths skills
Be able to handle challenging situations with patience and diplomacy
Have a polite and helpful manner with a solution-based outlook
Enjoy working with a broad range of people and be a natural team-player
Be good with heights and working on all levels inside the audotorium, including our highest level
· Be available for regular daytime, evening, weekend, bank holiday and seasonal (Christmas) shifts.
Job Purpose:
Our Host team are the public face of the Company, making sure that our audiences are at the heart of all we do. They welcome people to our theatre and deliver the highest standards of customer service and safety.
Experience Hosts will be allocated duties by the Duty Host Managers and Duty Host Supervisors. Host activities will mainly be focussed in the following areas:
Door duties include, but are not limited to, welcoming visitors, checking tickets, conducting visual bag checks, directing to relevant facilities, and assisting with enquiries.
Sales duties - including but not limited to selling programmes, merchandise, and refreshments across fixed and roaming sales points and upselling to meet sales targets.
Floor duties - including but not limited to ensuring audience members' safety, security and good behaviour, helping latecomers to their seats, being responsible for evacuating audiences in an emergency, and completing a litter pick-up post-show-.
Access duties include, but are not limited to, welcoming those with additional access needs and ensuring they have all the support they need to use our facilities and enjoy our shows.
Hosts are required to work across all four areas as directed by the Host Management Team in order to deliver a comprehensive, professional and safe experience for all visitors.
Person Specification:
The post holder should:
Excel in customer care and be driven to deliver outstanding service
Dress smartly, and have a positive and proactive attitude
Have an eye for detail and have basic maths skills
Be able to handle challenging situations with patience and diplomacy
Have a polite and helpful manner with a solution-based outlook
Enjoy working with a broad range of people and be a natural team-player
Be good with heights and working on all levels inside the audotorium, including our highest level
· Be available for regular daytime, evening, weekend, bank holiday and seasonal (Christmas) shifts.