Private Patient Administrator
| Posting date: | 22 August 2025 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 05 September 2025 |
| Location: | Northfield, B31 2AP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9303-25-0065 |
Summary
MAIN DUTIES AND RESPONSIBILITIES Coordinate with surgeons, private medical secretaries and insurance companies to accept private patient bookings ensuring there is appropriate capacity available. Register patients on the Trust PAS system and liaise with medical records to ensure patients are registered and notes are available and trackable. Take directly bookable outpatient appointments and ensure that these are processed and the patients have a confirmation letter of the appointment Liaise with imaging and physiotherapy to coordinate actions from outpatient appointments Book pre-operative assessment appointments in line with the current trust guidelines and procedures. Enter referrals and waiting list entries to the Trust PAS system Ensure patients are registered on the Trust theatre booking system in line with current trust guidelines and procedures. Work with the surgeon, anaesthetist and medical secretary to organise theatre lists appropriately ensuring that where possible the theatre list efficiency is maximised Prepare written confirmation of patient appointment details and admissions and ensure these are issued to patients in a timely manner Work with the clinical services support manager to prepare quotations for self-funding patients and confirm this to patients verbally and via formal letter In conjunction with the clinical services support manager, ensure that contact is made with insurance companies in a timely manner to confirm pre-authorisation of admissions Arrange payment to be taken for self-funding patients Request outside imaging via IEP and ensure that imaging is available to the surgeon prior to procedure date Be the first point of contact for patients over the telephone and via email to receive and action incoming enquiries regarding booking a consultation, the facilities and to offer advice on appropriate pathways Ensure that all admission paperwork relating to payment is completed and accurate and filed in the patient notes Ensure that accurate records are kept regarding admissions, discharges and payments using the Trust PAS system and private patient database In conjunction with the clinical services support manager ensure that all discharge information (including but not limited to admission paperwork, operation notes, anaesthetic charts and any other relevant information) to support a timely and efficient invoice process Support the finance team in the invoicing process using Integra and other systems to ensure the full recovery of all monies due Working with Clinical Services Support Manager and the wider team to identify service developments and new ways of working and develop plans for implementation for reporting to the Division. Support the wider team in reviewing patient services to identify areas for improvement to enable services to provide patients with high quality care and experience. Work closely with the wider team to implement and deliver agreed improvement.