Unit Manager - Grind
| Posting date: | 22 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 21 September 2025 |
| Location: | London - Waterloo Station, SE1 8SR |
| Company: | Compass Group |
| Job type: | Permanent |
| Job reference: | 196287 |
Summary
At the heart of One Retail, our mission is to enhance every customer experience through exceptional service, offers, and partnerships with relevant and leading brands.
As Unit Manager, you’ll run the day-to-day operations, inspire a team of 30+, and deliver exceptional service in a fast-paced, high-volume coffee environment. You’ll take ownership of sales, budgets, and KPIs while driving a positive, motivated culture that lives and breathes the Grind and Compass values.
Key responsibilitiesLead the day-to-day operations of a high-volume restaurant in line with Grind and Compass standards
Ensure the team delivers exceptional customer service and consistently exceeds guest expectations
Manage, inspire, and develop a team of up to 30–45 employees
Create and manage weekly rotas in line with payroll and business needs
Monitor and analyse P&L performance, budgets, and KPIs, implementing strategies to drive growth
Recruit, onboard, and train new employees, ensuring ongoing staff development and engagement
Deliver regular team briefings and ensure effective communication across all roles
Maintain a strong, positive culture that motivates staff and improves retention
Uphold all compliance, health & safety, and operational standards set by both Grind and Compass Group
Proven experience in a management role within hospitality, retail, or coffee operations (minimum 2 years)
Strong leadership skills with the ability to manage large teams in a fast-paced environment
Excellent communication and interpersonal skills
Commercial acumen, with experience managing budgets, rotas, and KPIs
A hands-on leader who thrives under pressure and leads by example
Passion for hospitality, customer service, and sustainability
If you’re passionate about great coffee, people, and making an impact – we want to hear from you!
As part of Compass you\\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\\'s biggest businesses.
Job Reference: com/1908/43458001/52758032/BU #One Retail
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!