Catering Manager | Croydon Health Services NHS Trust
| Posting date: | 22 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £61,631 - £68,623 Outer London HCAS inclusive |
| Hours: | Full time |
| Closing date: | 21 September 2025 |
| Location: | London, CR7 7YE |
| Company: | Croydon Health Services |
| Job type: | Permanent |
| Job reference: | 7386860/199-7386860-FM-MT |
Summary
Catering Manager
Band 8A, Full Time, Permanent
The catering service employsin excessof 100directly employed staff, producesin excessof10,000mealsaweekand anannual budgetofinexcessof£2M.
Therole willincludeworkingwithalllevelsofclinicalandnon-clinicalstaffacrossallTrustsitesaswellasworking closelywithsuppliersandcontractors, customersoftheservices,keystakeholdersandexternal agencies suchasEnvironmentalHealth/Trading Standards
Interview Date - TBC
· Todevelopandimprove relationshipswithclinical teamsandcorporate departments whilstactivelypromotingthe roleofthecatering servicesandbuildingconfidenceinfoodservicesprovided withintheTrust.
· Toactas arole modelforexemplary professional behaviourandinter-professionalrelationships,dealingwithhighlycomplex,contentiousandsensitive informationappropriately.
· Toensureclear verbal and/orwritten communication at alltimesusing1:1’s, appraisals, departmental meetings,team briefingsand‘walkingthefloor’ensuringthatbarrierstounderstandingdue toculturalandlanguagedifferences are overcome.
· Tocommunicate servicechangestogroupsofstaffwhere there maybesignificant barrierstothe proposedservicechange. Negotiating,persuasiveandreasoningskillswillberequiredtodeliver therequiredchangeagendatobringaboutmodernisation.
Toliaisewithoutside agencies suchaslocalauthorityEnvironmentalHealthServicesandTradingStandardstoensure compliance with currentFood SafetyLegislation
· Responsibilityforthedelivery ofpatient, staffandvisitor catering services inaccordancewithdepartmentalHACCP,operationalandTrustpoliciesandprocedures.
· Todeveloplong termstrategies,withparticularreferencetoworkforceandservice configurationtomeet emergingneeds.
· Toplanandreview patient menusandassociatedaspectsofnutritionsupportinconjunctionwithamulti-disciplinaryteam includingdieticians, speechandlanguagetherapists, patientandnursing representativestoensure compliancewithCQCandCQINN requirements regarding nutritionalandhydrationneeds.
· Toensuresystemsareinplacetodeploystaffeffectivelyandefficientlyto meet servicedemands.
· Toensurethat thecatering serviceshave robustContinuity PlansandthatRisk Assessmentsaredevelopedinrelationtoresilience.
· Toprovide patientandcustomer centered services, recognisingthecontributionofcatering servicestotheoverall patient experienceandworkwithDirectoratesin theidentificationanddevelopmentof newmodelsofservice provisiontoimprove patientcare.
· Toensurethat thecateringteamsupportthe PLACEassessmentsandprocessfortheTrust.
· Todevelopandoperateaquality monitoringsystemtoensurethehighest possible standardsaremaintainedat alltimesacrosstherangeofservicestomaximise patient/customer satisfactionandensurethatanyvariancetoperformancetargetsaremanagedpro-actively.
· Tomanagetheresolutionofcomplaints,conflictsandissuesfrompatients,staff, suppliers,otherinternalandexternalservice providersandpartner organisationsinatimelyandappropriate mannerinlinewith theTrustPolicy,proceduresandservice deliveryvaluesandpriorities.
This advert closes on Sunday 7 Sep 2025