Customer Service Claims Handler - Property Claims

Posting date:	22 August 2025
Salary:	£12.21 per hour
Hours:	Full time
Closing date:	21 September 2025
Location:	NG21 OHJ
Remote working:	On-site only
Company:	Ambitions Personnel
Job type:	Permanent
Job reference:	RB/COMM2208-15500

Summary

Customer Service Claims Handler – Property Claims

Hours: Full-time, Permanent, 37.5 hours per week
Location: Office-based

Why Join Us?

Looking for more than just a 9–5? We offer a workplace where every day feels rewarding, supportive, and full of variety. You’ll be part of a team that works hard, celebrates success, and delivers a customer experience that stands out.

As a Customer Service Claims Handler, you’ll be the voice of reassurance for customers making property insurance claims. With empathy, professionalism, and a positive attitude, you’ll guide them through the claims process, helping turn their house back into a home.

What You’ll Do

• Take ownership of customer claims, providing support from start to finish

  
  

• Manage telephone queries and administration tasks in a busy contact centre

  
  

• Problem-solve and deliver solutions tailored to each customer’s situation

  
  

• Keep accurate records and handle data with precision

  
  

• Work collaboratively with clients, trades, and colleagues to achieve the best outcomes

  
  About You

  • A strong communicator – both verbal and written

    
    

  • Calm under pressure and empathetic in difficult situations

    
    

  • Detail-oriented with excellent time management skills

    
    

  • Confident with Microsoft Office and accurate data entry

    
    

  • Experience in claims handling is advantageous, but strong customer service experience in fast-paced environments is equally valued

    
    

  • Maths and English GCSE (A–C or equivalent) required

    
    Benefits & Rewards

    • 22 days’ holiday plus bank holidays

      
      

    • Extra day off for your birthday

      
      

    • Flexible working hours

      
      

    • Performance-related bonus scheme

      
      

    • Subsidised professional qualifications

      
      

    • Pension scheme

      
      

    • Casual dress code

      
      

    • Employee discounts

      
      

    • On-site parking

      
      

    • Regular company events & socials

      
      Working Hours

      • Monday to Friday, 8am – 6pm (shift pattern)

        
        

      • Saturday morning rota, 9am – 1pm

        
        

      • 37.5 hours per week

        
        

        If you’re passionate about helping people, thrive on problem-solving, and enjoy working in a supportive team environment, this could be the perfect opportunity for you. Apply today!

        MAN1