Senior Client Services Manager
| Posting date: | 21 August 2025 |
|---|---|
| Salary: | £31,150 per year |
| Additional salary information: | £31,150 per annum |
| Hours: | Full time |
| Closing date: | 24 November 2025 |
| Location: | Exeter (Elm Grove Road), EX4 4LL |
| Company: | Home Group Limited |
| Job type: | Permanent |
| Job reference: | 251357 |
Summary
Senior Services Manager
Salary £31,150 p.a. plus On call shift payment of £14.30 per session, health cash plan and matching pension.
Fixed Term Contract, 6 months - full time (37.5 hpw)
Exeter, Devon
We can’t offer a CoS for this role
Home, a place where you belong
If you’re ready to lead a team that truly cares then come and head up our Devon Enhanced Community Recovery Service. You’ll be supporting customers with complex mental health needs in a 5-bed house, Empowering them to build skills and independence all while creating a brilliant place to work for your team. It’s your chance to unlock potential and deliver life-changing outcomes!
What’s in it for you?
- 34 days leave, (including bank holidays and a “me day”)
- 800+ discounts on shops, holidays, days out, tech and more
- Paid time off for volunteering
- Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
- Career path with development and an excellent training package
With all of our family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support, what’s not to love.
Typical day as a Senior Client Service Manager
- Leading a motivated team to deliver efficient, high-quality, person-centred services in line with our contract, evidenced by our customer satisfaction surveys and KPIs.
- Be the Safeguarding Lead for the service
- Ensure Health and Safety checks and risk assessments are completed and recorded accurately
- Managing the contract, budgets and KPIs, and liaising with stakeholders and commissioners
- Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service
You’ll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!
You have
- A calm, flexible and creative approach to problem solving.
- The ability to make decisions under pressure, in line with policy and procedure.
- The understanding of where our customers are in their life and have the passion to advocate for them.
- Experience of people management and delivering support in a housing or care environment
- Clear understanding of mental health and housing law.
- To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Job details
- Flexible working hours (or we’re open to agreeing a work pattern with you)
- This is a service-based role and you will spend your time on site in Exeter, with occasional travel elsewhere.
- Able to use technology for Microsoft Office, and internal applications, strong written language skills and attention to detail.
- You’ll need an Enhanced DBS check done and we pay for that.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
Find out more
Click APPLY NOW to see our Senior Services Manager job description, (known internally as Senior Client Services Manager) find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. You can even learn more about our benefits on our website.
Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk
South West Supported Portfolio 2
Proud member of the Disability Confident employer scheme