Apprentice Customer Service Practitioner
| Posting date: | 21 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 September 2025 |
| Location: | Royston, Hertfordshire |
| Remote working: | On-site only |
| Company: | Recruitment Helpline Ltd |
| Job type: | Apprenticeship |
| Job reference: |
Summary
An excellent opportunity to join a well-established company as an Apprentice Customer Service Practitioner.
Job Type: Full-Time, Permanent.
Salary: £15,704 per year (Year 1), rising to £20,800 in Year 2 subject to satisfactory progress and performance.
Location: Royston, SG8
Schedule: Monday–Friday, 7:30am–4:00pm
18-month apprenticeship with the opportunity for permanent employment - post-apprenticeship salary: £26,000 per year
About The Role:
The company is hiring a Customer Service Apprentice to join their friendly and fast-paced team within the construction industry. This role offers hands-on experience and structured training, leading to a Level 2 Customer Service Practitioner qualification.
You’ll support customers, suppliers, and internal teams by managing enquiries, coordinating processes, and delivering excellent service.
Responsibilities Include:
• Handling customer and supplier enquiries (phone, email, and face-to-face)
• Updating records and maintaining internal systems
• Supporting admin for sales, estimating, and operations teams
• Coordinating orders and following up on delivery status
• Delivering professional, prompt customer service
• Contributing to service improvement processes
Training Details:
• Study is delivered through a blended learning approach, combining online tutor-led sessions with face-to-face support at the employer’s premises
• Apprentices will be supported by a dedicated tutor and have access to structured training throughout the programme
• The apprenticeship concludes with an End-Point Assessment (EPA), during which the learner will demonstrate the required knowledge, skills, and behaviours to successfully complete the course
Candidate Requirements:
• Great communication and organisation skills
• Positive attitude and willingness to learn
• Basic IT confidence (Word, Outlook, Excel)
• No experience required – just reliability and enthusiasm
Company Benefits:
• Level 2 Customer Service Practitioner qualification
• Structured career development
• Progression to a permanent position
• £26,000 salary on successful completion of the programme
If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Job Type: Full-Time, Permanent.
Salary: £15,704 per year (Year 1), rising to £20,800 in Year 2 subject to satisfactory progress and performance.
Location: Royston, SG8
Schedule: Monday–Friday, 7:30am–4:00pm
18-month apprenticeship with the opportunity for permanent employment - post-apprenticeship salary: £26,000 per year
About The Role:
The company is hiring a Customer Service Apprentice to join their friendly and fast-paced team within the construction industry. This role offers hands-on experience and structured training, leading to a Level 2 Customer Service Practitioner qualification.
You’ll support customers, suppliers, and internal teams by managing enquiries, coordinating processes, and delivering excellent service.
Responsibilities Include:
• Handling customer and supplier enquiries (phone, email, and face-to-face)
• Updating records and maintaining internal systems
• Supporting admin for sales, estimating, and operations teams
• Coordinating orders and following up on delivery status
• Delivering professional, prompt customer service
• Contributing to service improvement processes
Training Details:
• Study is delivered through a blended learning approach, combining online tutor-led sessions with face-to-face support at the employer’s premises
• Apprentices will be supported by a dedicated tutor and have access to structured training throughout the programme
• The apprenticeship concludes with an End-Point Assessment (EPA), during which the learner will demonstrate the required knowledge, skills, and behaviours to successfully complete the course
Candidate Requirements:
• Great communication and organisation skills
• Positive attitude and willingness to learn
• Basic IT confidence (Word, Outlook, Excel)
• No experience required – just reliability and enthusiasm
Company Benefits:
• Level 2 Customer Service Practitioner qualification
• Structured career development
• Progression to a permanent position
• £26,000 salary on successful completion of the programme
If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.