Service Advisor
| Dyddiad hysbysebu: | 21 Awst 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive salary, Bonus scheme |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Medi 2025 |
| Lleoliad: | Second Avenue, Zone 2 Deeside Industrial Park, Deeside, CH5 2NX |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | eStar Truck and Van Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | DS/SA/0825 |
Crynodeb
We are recruiting for a Service Advisor to join the team here at our Mercedes-Benz dealership located in Deeside!
In this busy and important role you will be the first point of contact for our customers in relation to any service queries or requests. You will work closely with the parts warehouse and workshop, as well as the Sales and Accounts teams to ensure we deliver the highest standard of work and customer service to drive repeat custom.
If you thrive in a fast-paced environment and have a passion for providing first-class customer service, we would love to hear from you.
Package Details:
• Competitive salary, depending on experience
• Based onsite in Deeside
• 40 hours per week, Monday - Friday, alternating weekly shifts of 07:00 – 15:30 / 09:30 – 18:00, with Saturdays when required
• 23 days’ holiday each year plus bank holidays
• Permanent
• Bonus scheme
Benefits:
• Workplace - Company events, free onsite parking, free fruit, free menstrual products, flexible/hybrid working (dependant on role), long service awards, Mental Health First Aiders onsite, monthly employee recognition scheme, referral scheme and seasonal gifts
• Financial - 23 days annual leave plus bank holidays as standard (based on full time and prorated otherwise), company pension, company sick pay, charity matching scheme, paid volunteer time and life assurance
• Family - Enhanced maternity/paternity pay, enhanced neonatal pay, new baby hamper, first day of school paid leave, pregnancy and baby loss paid leave and bereavement leave
• Health, Wellbeing & Lifestyle - Healthcare plan including access to out-of-hours GP appointments, free flu jabs, Cycle to Work scheme, discounted car scheme, discounted cinema tickets, discounted gym membership and support from Ben our automotive charity partner
• Culture - Award-winning company who have made Inspiring Workplaces’ Top 50 companies for two years running, won AutoTraders’ People & Culture award for two years running, and won multiple industry awards including Motor Trader’s Commercial Dealer Group of the Year (2025) and Truck Dealer of the Year (2025), as well as What Van?’s Dealer of the Year (2024)
• Training & Development - Annual appraisal programmes, progression opportunities and ongoing training and development
About The Job:
• Warmly welcoming and assisting incoming customers, both new and existing
• Evaluating customer needs on servicing or repair requirements and taking receipt of the vehicle to be booked into workshop
• Carrying out initial vehicle inspections
• Creating job cards and compiling detailed invoices for all works carried out, guaranteeing transparency and accuracy in billing
• Booking in vehicles on Kerridge
• Liaising between workshop and the customer to ensure customer is kept informed of the status of their vehicle, including any potential delays
• Arranging vehicle collection with the customer once the job is complete, facilitating the vehicle walk through, handover and payment
• Maintaining accurate customer details to ensure the customer database is up to date
• Upselling any additional products or services that we can offer to customers
About You:
• Previous experience in a similar Service role, ideally in a main dealership environment
• Previous experience in a customer facing role
• Experience with Kerridge or other similar automotive industry system (desirable)
• Experience in a varied and fast-paced environment
• An understanding of commercial motor vehicles (desirable)
• Experience of upselling products and services (desirable)
• Excellent communication skills and telephone manner
• Strong administrative IT skills
Diversity, Inclusion and Equal Opportunities:
We’re proud to be an equal opportunities employer, and welcome applications from all backgrounds and experiences. Diversity fuels innovation, and we’re committed to building an inclusive workplace where everyone can thrive.
If you require any adjustments during the recruitment process, please let us know so that we can support you in any way we can.
In this busy and important role you will be the first point of contact for our customers in relation to any service queries or requests. You will work closely with the parts warehouse and workshop, as well as the Sales and Accounts teams to ensure we deliver the highest standard of work and customer service to drive repeat custom.
If you thrive in a fast-paced environment and have a passion for providing first-class customer service, we would love to hear from you.
Package Details:
• Competitive salary, depending on experience
• Based onsite in Deeside
• 40 hours per week, Monday - Friday, alternating weekly shifts of 07:00 – 15:30 / 09:30 – 18:00, with Saturdays when required
• 23 days’ holiday each year plus bank holidays
• Permanent
• Bonus scheme
Benefits:
• Workplace - Company events, free onsite parking, free fruit, free menstrual products, flexible/hybrid working (dependant on role), long service awards, Mental Health First Aiders onsite, monthly employee recognition scheme, referral scheme and seasonal gifts
• Financial - 23 days annual leave plus bank holidays as standard (based on full time and prorated otherwise), company pension, company sick pay, charity matching scheme, paid volunteer time and life assurance
• Family - Enhanced maternity/paternity pay, enhanced neonatal pay, new baby hamper, first day of school paid leave, pregnancy and baby loss paid leave and bereavement leave
• Health, Wellbeing & Lifestyle - Healthcare plan including access to out-of-hours GP appointments, free flu jabs, Cycle to Work scheme, discounted car scheme, discounted cinema tickets, discounted gym membership and support from Ben our automotive charity partner
• Culture - Award-winning company who have made Inspiring Workplaces’ Top 50 companies for two years running, won AutoTraders’ People & Culture award for two years running, and won multiple industry awards including Motor Trader’s Commercial Dealer Group of the Year (2025) and Truck Dealer of the Year (2025), as well as What Van?’s Dealer of the Year (2024)
• Training & Development - Annual appraisal programmes, progression opportunities and ongoing training and development
About The Job:
• Warmly welcoming and assisting incoming customers, both new and existing
• Evaluating customer needs on servicing or repair requirements and taking receipt of the vehicle to be booked into workshop
• Carrying out initial vehicle inspections
• Creating job cards and compiling detailed invoices for all works carried out, guaranteeing transparency and accuracy in billing
• Booking in vehicles on Kerridge
• Liaising between workshop and the customer to ensure customer is kept informed of the status of their vehicle, including any potential delays
• Arranging vehicle collection with the customer once the job is complete, facilitating the vehicle walk through, handover and payment
• Maintaining accurate customer details to ensure the customer database is up to date
• Upselling any additional products or services that we can offer to customers
About You:
• Previous experience in a similar Service role, ideally in a main dealership environment
• Previous experience in a customer facing role
• Experience with Kerridge or other similar automotive industry system (desirable)
• Experience in a varied and fast-paced environment
• An understanding of commercial motor vehicles (desirable)
• Experience of upselling products and services (desirable)
• Excellent communication skills and telephone manner
• Strong administrative IT skills
Diversity, Inclusion and Equal Opportunities:
We’re proud to be an equal opportunities employer, and welcome applications from all backgrounds and experiences. Diversity fuels innovation, and we’re committed to building an inclusive workplace where everyone can thrive.
If you require any adjustments during the recruitment process, please let us know so that we can support you in any way we can.