Senior Specialist Engineer
| Posting date: | 21 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 20 September 2025 |
| Location: | Heathrow Airport, London |
| Remote working: | On-site only |
| Company: | AVASO technology solutions |
| Job type: | Temporary |
| Job reference: | BT Heathrow |
Summary
Department: Radio & Security Services (RSS), IAG Team
Location: London Heathrow (LHR) with potential travel to other UK sites
Reports to: RSS Team Lead
Role Purpose
We are seeking a highly skilled Senior Specialist Engineer to join our Radio & Security Services (RSS) team. This role is critical in delivering advanced technical expertise across a range of complex IT and security solutions, including networking, servers, CCTV, access control, and asset management systems.
The successful candidate will work both independently and collaboratively on customer premises, ensuring solutions are installed, optimised, supported, and continuously improved. This is a hands-on, customer-facing position requiring strong technical depth, consultative engagement skills, and the ability to manage incidents and projects with minimal oversight.
Key Responsibilities
Field & Customer Engagement
• Attend customer sites to perform installations, repairs, upgrades, and system optimisation.
• Provide subject matter expertise (SME) across complex Cisco WAN/LAN, servers, storage, and voice solutions.
• Act as a trusted advisor, making recommendations on new solutions and working with sales teams where required.
• Support customer-facing discussions, translating technical challenges into clear business impacts.
Security Systems Support (RSS Team Scope)
• Maintain and support enterprise CCTV systems (NiceVision, Bosch Video Management) across BA campuses and UK sites.
• Support and administer the Access Control system (AC2000 Airport Edition), including 2000+ hardware assets.
• Manage and maintain the Traka Asset Management system, covering lockers, key cabinets, and 4000+ users.
• Ensure proactive monitoring, incident response, user management, system audits, and decommissioning activities.
Incident & Service Management
• Triage and manage incident queues in ServiceNow, ensuring SLA adherence (typically 4-hour response).
• Act as change approver for airport-related changes impacting CCTV, Access Control, or Asset Management systems.
• Liaise with onsite engineering and CLIENT technical teams to ensure smooth resolution of incidents and changes.
Project Management & Delivery
• Engage in end-to-end project delivery: site surveys, scope generation, vendor engagement, quotations, PO processes, and implementation oversight.
• Manage third-party suppliers and vendors, ensuring quality delivery aligned to customer requirements.
• Represent the RSS team in stakeholder meetings, weekly progress updates, and technical reviews.
Stakeholder & Vendor Engagement
• Build and maintain trusted relationships with BA/IAG stakeholders, security teams, and partner vendors.
• Provide technical documentation, status reports, and recommendations to customers and management.
Essential Skills & Experience
• Proven experience in a Senior Specialist/L3 Engineer role with focus on complex network and security systems.
• Strong hands-on expertise in:
o Cisco WAN/LAN solutions (configurable and complex builds)
o Servers and Storage solutions
o Large-scale voice solutions (Nortel, Mitel, Avaya, CS1000, ISDX, Meridian)
o Unified testing and troubleshooting methods
• Working knowledge of:
o CCTV systems (NiceVision, Bosch Video Management)
o Access Control systems (AC2000 Airport Edition or equivalent)
o Asset Management systems (Traka or similar)
• Experience with ServiceNow or similar ITSM platforms.
• Strong problem-solving and consultative skills; able to work independently with minimal supervision.
• Excellent written and verbal communication, capable of engaging with technical and non-technical stakeholders.
Desirable Skills
• Project management experience in IT/security-related projects.
• Previous exposure to airport or aviation security systems.
• Vendor and third-party management experience.
• Relevant certifications (Cisco CCNP/CCIE, Microsoft, Mitel/Avaya, or equivalent).
Other Details
• Work Environment: Predominantly based at LHR campus with site visits across the UK as required.
• Hours: Standard business hours with flexibility for occasional out-of-hours work (e.g. airport changes after last flights).
• Clearance: Must be eligible to obtain relevant airport/security clearances.
If you fit the role apply by sending cv to email provided reena.vohra@avasotech.com
Location: London Heathrow (LHR) with potential travel to other UK sites
Reports to: RSS Team Lead
Role Purpose
We are seeking a highly skilled Senior Specialist Engineer to join our Radio & Security Services (RSS) team. This role is critical in delivering advanced technical expertise across a range of complex IT and security solutions, including networking, servers, CCTV, access control, and asset management systems.
The successful candidate will work both independently and collaboratively on customer premises, ensuring solutions are installed, optimised, supported, and continuously improved. This is a hands-on, customer-facing position requiring strong technical depth, consultative engagement skills, and the ability to manage incidents and projects with minimal oversight.
Key Responsibilities
Field & Customer Engagement
• Attend customer sites to perform installations, repairs, upgrades, and system optimisation.
• Provide subject matter expertise (SME) across complex Cisco WAN/LAN, servers, storage, and voice solutions.
• Act as a trusted advisor, making recommendations on new solutions and working with sales teams where required.
• Support customer-facing discussions, translating technical challenges into clear business impacts.
Security Systems Support (RSS Team Scope)
• Maintain and support enterprise CCTV systems (NiceVision, Bosch Video Management) across BA campuses and UK sites.
• Support and administer the Access Control system (AC2000 Airport Edition), including 2000+ hardware assets.
• Manage and maintain the Traka Asset Management system, covering lockers, key cabinets, and 4000+ users.
• Ensure proactive monitoring, incident response, user management, system audits, and decommissioning activities.
Incident & Service Management
• Triage and manage incident queues in ServiceNow, ensuring SLA adherence (typically 4-hour response).
• Act as change approver for airport-related changes impacting CCTV, Access Control, or Asset Management systems.
• Liaise with onsite engineering and CLIENT technical teams to ensure smooth resolution of incidents and changes.
Project Management & Delivery
• Engage in end-to-end project delivery: site surveys, scope generation, vendor engagement, quotations, PO processes, and implementation oversight.
• Manage third-party suppliers and vendors, ensuring quality delivery aligned to customer requirements.
• Represent the RSS team in stakeholder meetings, weekly progress updates, and technical reviews.
Stakeholder & Vendor Engagement
• Build and maintain trusted relationships with BA/IAG stakeholders, security teams, and partner vendors.
• Provide technical documentation, status reports, and recommendations to customers and management.
Essential Skills & Experience
• Proven experience in a Senior Specialist/L3 Engineer role with focus on complex network and security systems.
• Strong hands-on expertise in:
o Cisco WAN/LAN solutions (configurable and complex builds)
o Servers and Storage solutions
o Large-scale voice solutions (Nortel, Mitel, Avaya, CS1000, ISDX, Meridian)
o Unified testing and troubleshooting methods
• Working knowledge of:
o CCTV systems (NiceVision, Bosch Video Management)
o Access Control systems (AC2000 Airport Edition or equivalent)
o Asset Management systems (Traka or similar)
• Experience with ServiceNow or similar ITSM platforms.
• Strong problem-solving and consultative skills; able to work independently with minimal supervision.
• Excellent written and verbal communication, capable of engaging with technical and non-technical stakeholders.
Desirable Skills
• Project management experience in IT/security-related projects.
• Previous exposure to airport or aviation security systems.
• Vendor and third-party management experience.
• Relevant certifications (Cisco CCNP/CCIE, Microsoft, Mitel/Avaya, or equivalent).
Other Details
• Work Environment: Predominantly based at LHR campus with site visits across the UK as required.
• Hours: Standard business hours with flexibility for occasional out-of-hours work (e.g. airport changes after last flights).
• Clearance: Must be eligible to obtain relevant airport/security clearances.
If you fit the role apply by sending cv to email provided reena.vohra@avasotech.com