Housing Accommodation Officer
| Dyddiad hysbysebu: | 21 Awst 2025 |
|---|---|
| Cyflog: | £13.48 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | per hour PAYE |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Medi 2025 |
| Lleoliad: | Warwick, Warwickshire, CV34 4UL |
| Cwmni: | Triumph Consultants Ltd |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | Warwick 5274807 |
Crynodeb
What's involved with this role:
JOB TITLE: Temporary Housing Accommodation Officer
REF: Warwick 5274807
Pay rate: £13.48 per hour PAYE
Contract Type: Temporary, Anticipated 3 months with possible extension/ permanent job Available, for the right candidate.
Working Arrangement: Anticipated office based as no hybrid working given
Full valid driving license and access to a car
The role:
On behalf of a local council, we are seeking a Temporary Housing Accommodation Officer to provide a customer focussed service which provides high quality and cost- effective accommodation for Clients that the Council has a duty to provide to discharge the Council’s legal obligations.
You will have at least 2 years’ experience of delivering customer focused quality services on face to face and telephone basis, along with experience of working with vulnerable client groups.
Key Responsibilities:
Notify, all other relevant Council Sections e.g. Housing Benefits and Council Tax Departments of placements into, moves within, and the termination of the temporary accommodation.
Arrange the storage of applicant’s belongings in accordance with the Council’s legal duties in instances of abandonment, incarceration, or confinement for health reasons.
Set up rent accounts, monitor payments and terminate accounts and placements promptly in relation to temporary accommodation in accordance with the council’s procedures and recorded on the relevant IT systems.
Take appropriate action with respect to rent accounts falling into arrears in accordance with current council procedures, liaise with the Housing Benefit department to resolve any issues in relation to claims and agreeing and monitoring agreed repayment arrangements are adhered to.
Identify and recommend former occupancy debts to be written off in accordance with Policy and procedures.
Verify invoices received from temporary accommodation providers to ensure they are accurate and to authorize payments via the finance department and IT system within corporate timescales.
Undertake weekly external inspections of Council owned temporary accommodation including communal areas reporting any issues / repairs as required.
What the client is looking for:
At least 2 years’ experience of delivering customer focused quality services on face to face and telephone basis
Full valid driving license and access to a car
Experience of maintaining electronic based information systems.
Experience of keeping accurate records
Experience of drafting basic written correspondence to customers as well as liaising with them on a face-to-face basis and on the telephone.
Experience of using Microsoft Outlook, Word and Excel.
Experience of working with vulnerable client groups
Knowledge of housing and homelessness is desirable
Experience of managing a varied case load is desirable
Customer service training is desirable
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Warwick 5274807
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.