Business Support Manager

Posting date:	20 August 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	29 August 2025
Location:	Wolverhampton, WV5 8DX
Company:	NHS Jobs
Job type:	Contract
Job reference:	B0176-25-0013

Summary

Main duties and responsibilities Operational Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services Be responsible for managing PCN physical resources Lead the management and delivery of the PCN DES requirements Help develop strategies to progress the overall development of the PCN, with reference to the Maturity Matrix and the PCN Development Plan Support the PCN Clinical Director and DTL in identifying projects and necessary workstreams Implement projects and pathways Contribute to the development of key performance indicators for the successful assessment of individuals and work stream success Have a good understanding of CQC and other regulatory requirements and ensure PCN compliance Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services Collate feedback / analysis data on behalf of the PCN to report to the commissioners and other organisations as required Keep up to date with relevant national policies, including but not limited to PCN Directed Enhanced Service Specification, Investment & Impact Fund, QoF, Local Commissioning Framework To monitor and check the accuracy of submissions for PCN Enhanced Services and contractual requirements and ensure that all claims are submitted on a monthly and quarterly basis With support from the Finance Manager, ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness Ensuring financial risks are recognised and appropriate action taken Monitoring expenditure and identifying significant deviations from the plan Planning and monitoring income and cash flow to ensure that income is maximised Ensuring all claims are submitted in good time and payment made and received HR Support the Digital and Transformation Lead in the management of PCN staff including those on the Additional Roles Reimbursement (ARR) Scheme Support the Digital and Transformation Lead in developing job descriptions and person specifications and the recruitment, induction and training and the retention of PCN clinical and administrative staff Liaise with third parties involved with PCN staff Ensure appropriate appraisals and reviews are carried out for PCN staff Manage leave including annual, study and sickness absence Support the Digital and Transformation Lead to undertake staff surveys and use data to develop initiatives to support staff wellbeing and team sustainability Communications Develop excellent relationships with key stakeholders including both internal and external staff Conduct meetings as required with clear agendas, minutes and actions from each Enhanced Access (EA) Set up clinics on EMIS and amend as needed Manage staffing the EA clinics Set up and manage staff rotas and shift allocation Undertake patient feedback surveys to evaluate and improve the EA service Encourage 100% usage of the EA service PCN EMIS Hub Management Responsible for managing staff access to PCN Hub, including smartcards and passwords Set up clinics on Hub Monitor and manage tasks and other Hub admin General requirements To undertake any other duties commensurate with the role, within the bounds of his/her own competence. The role is office based at Dale Medical Practice; with some flexibility for home working and at Primary Care Network sites as required. Must be able to work to a flexible schedule and extended hours to accommodate the needs of the PCN when required Must be in possession of a qualified UK drivers license and acceptable driving record at time of appointment and throughout employment in this position Regular access to own vehicle is required. Health and Safety To comply with the Health and Safety at Work etc. Act 1974. To take responsibility for his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions. Equality and Diversity To carry out at all times his/her responsibilities in line with the Equal Opportunities Policy and Procedure. Risk Management and Clinical Governance To work within the Clinical Governance Framework of the PCN, incorporating Risk Management and all other quality initiatives. Confidentiality To maintain confidentiality of information relating to patients, clients, staff and other users of the services working to the remits of Confidentiality and the General Data Protection Regulations. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution. Safeguarding Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and PCN policies Professional development The post holder will participate in any training programme implemented by the PCN as part of this employment To participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development