Lived Experience Lead
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 12 September 2025 |
| Location: | Sleaford, NG34 8GG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9274-25-0365 |
Summary
Your role will include: This post will work alongside the Experience of Care Team to ensure that meaningful lived experience expertise is embedded in the processes of collating and understanding patients and carer feedback and informs the quality improvement and assurance work.The postholder will ensure the voice of our patients, service users and carers is core to the delivery of the Chief Nursing Officer's portfolio (including patient safety, experience of care, compliance and quality improvement) and will support the quality priorities in the Trust strategy to be person centred, evidence led, trauma informed, and strengths based.The postholder will have a central role in ensuring the voice of lived experience is sought, heard, acted on and embedded within all aspects of Quality Assurance including to the Board of Directors and Executive Team through the Chief Nursing Officer and the Directors of Nursing.To be involved in the planning of quality improvement work as appropriate bringing in lived experience to ensure the voice of patients, service users and carers is heard and embedded in Continuous Quality Improvement and Quality Assurance (throughout the life cycle of the project).To represent the Trust on local and national forums and networks, and feedback to the wider Experience of Care team.Provide leadership and participation in relevant internal and external working groups and giving advice and sharing expertise / support and championing the importance of Experience of Care.To lead by example to act as a champion for patients, service users and carers.To use lived experience expertise to assist the Experience of Care team through providing peer review of complaint responses.To establish and chair a complaint learning forum to review the quality of complaint processes and responses.