Operations Manager - Care Services

Posting date:	20 August 2025
Salary:	£68,266.59 per year
Additional salary information:	68266.59 - 68266.59
Hours:	Full time
Closing date:	17 September 2025
Location:	Cartref Dyfi, Machynlleth, SY20 8EL
Company:	Vacancy Filler
Job type:	Permanent
Job reference:	AUG20258746

Summary

We have a fantastic opportunity for a forward thinking, motivated and ‘can do’ person to join our Regional team in North Powys, Wales. This role is covering multi sites across North Powys in Welshpool, Newtown, Llandrindod Wells, Llanidloes, Llanfyllin and Machynlleth. Must have experience in managing a portfolio of residential care homes. You will provide leadership, mentorship direction to the service managers in your region. It will be essential to have sound knowledge of care regulations, commercial awareness with proven record of budgetary control as well as dynamic and engaging leadership style. The person must have a track record of in managing multi-site adult and social care services within local authority and private providers, possess excellent engagement skills at all levels, able to build, navigate and foster local and regional relationships.We are UK’s largest employee owned healthcare company with employees owning 61% of Shaw and pride ourselves in our values of wellness, kindness and happiness.Salary: £68,266.59 plus a monthly car allowance of £470Hours: 37.5 per weekLocation: Ideal candidate would be based in or around North PowysBenefits:Employee Ownership Trust - 76% Employee Owned - our employees have received over £1850 each in tax free bonuses to date!Trust staff have received up to £1000 tax free bonus25 days annual leaveIndividualised professional development programmesRefer a Friend Scheme of up to £1,000GP online - providing around the clock GP consultation via an interactive appRetail/Leisure/Holiday and travel discountsDeath in service paymentObjectivesTo oversee and take full accountability for the commercial targets of their services including agency use and occupancy.To work in conjunction with the Quality and Compliance Department and Quality Improvement Managers (as well as other teams) to establish best practice, follow company policies and procedures and achieve ‘good’ or ‘outstanding’ where applicable with their regulatory partner.Accountable for the financial integrity of the service through regular monitoring, process compliance and review.To ensure that the service adequately and appropriately recruits; comprehensively onboards, supports and welcomes new employees and that probationary reviews are effective, leading to timely and successful outcomes during probationary periods.To foster positive, collaborative relationships with internal and external stakeholders.To identify and communicate opportunities for new business and business development and growth.Leadership To lead and develop their team using tools such as the KPI dashboard / How was Your day to make decisions and take action to drive the performance of their services.To be a good role model for all employees, being aspirational, optimistic, approachable and providing a regular presence and visibility as well as being consistent in all actions and decisions.To oversee and monitor clear standards of care across all services in line with Shaw healthcare’s vision “To provide the quality of care we would want for our loved ones”.To lead and monitor a culture of continuous quality improvementTo build and sustain employee engagement that fosters a workforce who feel truly empowered.To shape and develop the performance of managers using the Competency Framework to ensure that all their managers are meeting expectations in terms of performance and behaviourTo accurately and authentically represent the business vision, strategy and values and ensure that their managers do the samePractice Expectations To ensure, by robust auditing, that all Service Users have an up-to-date care plan which is reviewed regularly and which actively adopts the full range of Person-Centred planning and writing.To be assured of the quality of care delivery, ensuring that the physical, social, psychological and emotional needs of Service Users are recognised, assessed and met.To oversee and be assured of the implementation of our arrangements for responding to safeguarding issues, including taking responsibility for timely and accurate investigation, as well as robust and effective recording and reporting processes to include, where appropriate, the development of professional reports.To ensure that Statutory notifications are made within required timescalesTo monitor occurrences and trends of incidents across the Services and to investigate/commission an investigation where appropriateRelationships To support the Management team to provide high quality customer service and to role model the same.To develop positive and proactive relationships with Central Support servicesTo organise and lead regular, structured meetings for Management team, communicating the agenda in advance and sharing minutes/outcomes. Essential Criteria Relevant Care and/or Nursing and Management qualification (e.g. NVQ/QCF in Management; NVQ 4 in Care; Registered Manager’s Award; QCF Level 5 in Leadership for Health and Social Care)Management experience gained in relevant health/social care settingExperience of managing and organising resources, including budgetary control and effective people managementAbility to work flexibly, on occasion, to ensure 24/7 cover throughout the yearAbility to answer out of hours problems in a genuine emergencyValid driving license and use of own car for work purposesDesirable Criteria Experience of marketing services/selling market bedsAbility to speak Welsh