Revenues Officer
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £29,064 to £31,537 per year |
| Hours: | Full time |
| Closing date: | 15 September 2025 |
| Location: | Harrogate, North Yorkshire |
| Remote working: | On-site only |
| Company: | North Yorkshire Council |
| Job type: | Permanent |
| Job reference: |
Summary
Salary: £29,064-£31,537
Contract: Permanent
Hours: Full Time
Location: Harrogate, North Yorkshire
Our team…
The Revenues Service is a key part of the wider, customer-focused Customer, Revenues, Welfare & Benefits team. Its core purpose is to ensure the accurate billing, efficient collection, and effective recovery of Council Tax and Business Rates owed to the local authority. These vital functions help enable the delivery of essential services to residents across the district.
Role summary…
As a Revenues Officer, you will play a key role in maximising the collection of local taxation revenue. You’ll engage regularly with customers and service users, often dealing with sensitive or complex cases, requiring a clear understanding and interpretation of relevant policies, procedures, and legislation.
Hybrid working will be available subject to successful probationary period.
Duties and responsibilities…
Effectively manage customer enquiries, which will be dealt with face to face, over the telephone and electronically.
Maintain and complete accurate records about customers to allow accurate billing and collection of charges.
Processing payments using credit/debit card transactions. Maintaining accurate direct debit details either through direct contact with customers or notifications from the bank to make relevant decisions & take further action as appropriate.
You will be required to communicate effectively with a wide range of customers and challenge information provided when appropriate in a professional manner.
Manage individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy & collection rates are met.
What you will bring…
Experience / Qualifications:
Strong previous customer service experience, with the ability to have difficult conversations and manage complaints professionally and appropriately.
Excellent communication skills in all areas, able to remain firm yet empathetic recognising and understating the feelings and concerns of others.
Highly motivated and not easily discouraged, working within a pressured environment.
Ability to understand legislation and guidance, with a commitment to personal learning.
Ability to plan, prioritise and organise workload to meet needs of the team & ensure all deadlines met.
What we can offer…
The service has adopted modern working practices, offering a hybrid working model with a structure of two days in the office and three days working from home for full time staff. This approach supports flexibility, productivity, and a healthy work-life balance for all colleagues. We come together as a team for development, connection, and collaboration, otherwise we work where its most productive to do so. You’ll be provided with the necessary technology to work efficiently and stay connected, ensuring you’re well-supported whether working from home or in the office.
We’re committed to supporting your growth, and you’ll have access to ongoing training and development opportunities to build your knowledge and skills, helping you progress in your career within the service.
We offer a wide range of benefits to support your wellbeing and work-life balance. These include a generous annual leave entitlement, starting at 28 days and rising to 34 days per year (pro-rata), an excellent local government pension scheme, and access to a variety of salary sacrifice schemes, including car leasing, cycle-to-work, technology, and childcare vouchers.
Contact and Apply…
For more information/informal discussion please contact neil.fawcett@northyorks.gov.uk (Council Tax Manager) or Lucie Yates (Revenues Team leader Council Tax) lucie.yates@northyorks.gov.uk
Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on 15 September 2025.
Key Dates:
Closing Date: 15 September 2025
Interviews: Week commencing 29 September 2025
NYC is committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Contract: Permanent
Hours: Full Time
Location: Harrogate, North Yorkshire
Our team…
The Revenues Service is a key part of the wider, customer-focused Customer, Revenues, Welfare & Benefits team. Its core purpose is to ensure the accurate billing, efficient collection, and effective recovery of Council Tax and Business Rates owed to the local authority. These vital functions help enable the delivery of essential services to residents across the district.
Role summary…
As a Revenues Officer, you will play a key role in maximising the collection of local taxation revenue. You’ll engage regularly with customers and service users, often dealing with sensitive or complex cases, requiring a clear understanding and interpretation of relevant policies, procedures, and legislation.
Hybrid working will be available subject to successful probationary period.
Duties and responsibilities…
Effectively manage customer enquiries, which will be dealt with face to face, over the telephone and electronically.
Maintain and complete accurate records about customers to allow accurate billing and collection of charges.
Processing payments using credit/debit card transactions. Maintaining accurate direct debit details either through direct contact with customers or notifications from the bank to make relevant decisions & take further action as appropriate.
You will be required to communicate effectively with a wide range of customers and challenge information provided when appropriate in a professional manner.
Manage individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy & collection rates are met.
What you will bring…
Experience / Qualifications:
Strong previous customer service experience, with the ability to have difficult conversations and manage complaints professionally and appropriately.
Excellent communication skills in all areas, able to remain firm yet empathetic recognising and understating the feelings and concerns of others.
Highly motivated and not easily discouraged, working within a pressured environment.
Ability to understand legislation and guidance, with a commitment to personal learning.
Ability to plan, prioritise and organise workload to meet needs of the team & ensure all deadlines met.
What we can offer…
The service has adopted modern working practices, offering a hybrid working model with a structure of two days in the office and three days working from home for full time staff. This approach supports flexibility, productivity, and a healthy work-life balance for all colleagues. We come together as a team for development, connection, and collaboration, otherwise we work where its most productive to do so. You’ll be provided with the necessary technology to work efficiently and stay connected, ensuring you’re well-supported whether working from home or in the office.
We’re committed to supporting your growth, and you’ll have access to ongoing training and development opportunities to build your knowledge and skills, helping you progress in your career within the service.
We offer a wide range of benefits to support your wellbeing and work-life balance. These include a generous annual leave entitlement, starting at 28 days and rising to 34 days per year (pro-rata), an excellent local government pension scheme, and access to a variety of salary sacrifice schemes, including car leasing, cycle-to-work, technology, and childcare vouchers.
Contact and Apply…
For more information/informal discussion please contact neil.fawcett@northyorks.gov.uk (Council Tax Manager) or Lucie Yates (Revenues Team leader Council Tax) lucie.yates@northyorks.gov.uk
Applying is easy, simply click on apply now, register your details, remove your personal details from your CV and upload by midnight on 15 September 2025.
Key Dates:
Closing Date: 15 September 2025
Interviews: Week commencing 29 September 2025
NYC is committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services, we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.