Volunteer Development Manager
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £28,500 per year, pro rata |
| Hours: | Full time |
| Closing date: | 14 September 2025 |
| Location: | Bristol with occasional travel |
| Remote working: | On-site only |
| Company: | FareShare South West |
| Job type: | Permanent |
| Job reference: |
Summary
Volunteers are the backbone of our operation at FareShare South West (FSSW). We have over 350 volunteers from a myriad of backgrounds, who make up 90% of our team. The volunteers help with every aspect of the operation, from driving vans, picking orders, to administrative duties. FSSW has built a successful volunteer programme which supports a wide demographic of people and multiple motivations for volunteering. This role will take a lead on all aspects of recruitment, retention, and development of our volunteer programme during this exciting
time in the charity as we expand.
DUTIES & RESPONSIBILITIES
Volunteer Recruitment
• Work with the Communications and Volunteering teams to actively promote the
volunteer programme across Bristol
• Work with the wider FSSW team to support and develop volunteering opportunities for corporate supporters and food partners; taking a lead in the delivery of corporate
volunteering events
• Use and improve on existing processes to manage recruitment from initial enquiry
through to successful onboarding of prospective volunteers and partners
• Develop outreach activities to increase diversity, social impact, and community
engagement
• Work with Head of Employability & Volunteering and the wider team to ensure
sufficient dependable volunteers to meet the operational needs, working to KPIs
• Work with the Volunteer Coordinators to identify fluctuations in the volunteer rota,
and action accordingly
• Work with the Head of Employability & Volunteering and Volunteer Coordinators to
identify tasks/roles/needs to inform a recruitment strategy for the future
Volunteer Retention:
• Enhance the existing volunteer retention programme
• Work in collaboration with the Plymouth Volunteering Team to ensure alignment in the delivery of the organisational strategy
• Work with the Head of Employability & Volunteering and Head of Operations to ensure the delivery of high-quality volunteer induction and training
• Analyse and monitor volunteer retention, noting reasons for moving on and developing strategies to improve retention where required
• Develop volunteer roles in conjunction with the Operations Teams
• Build upon and establish new referral partners and recruitment platforms/streams
• Support the Head of Employability and Volunteering to ensure all Volunteer policies and processes are up to date, and training is given to staff to uphold them
• Work with the Employability Team to create routeways into volunteering
Administration, policies, procedures, and risk management
• Support the Head of Employability & Volunteering to develop and maintain volunteer policies, procedures, and risk assessments
• Ensure volunteers are adhering to FSSW's Code of Conduct, facilitating meetings with volunteers if necessary, conducting relevant risk assessments, and following
safeguarding measures
• Ensure the Volunteer Coordinators are sufficiently trained in the CRM system
(Salesforce) to keep up to date in line with GDPR
• Work with the Volunteer Coordinator/s to ensure FSSW’s databases are up to date with volunteer information, including skills, availability, and contact details/preferences
PERSON SPECIFICATION – knowledge, skills, experience, and values.
It is not expected that the successful candidate will have all of the following criteria.
FSSW is committed to helping individuals develop professionally and personally.
The following are desirable criteria:
• Experience in data informed recruitment and retention of volunteers or employees
• Experience in developing and implementing policies, procedures, programmes and strategies
• Experience of risk management and safeguarding vulnerable adults
• Experience in providing supportive, motivational, structured team leadership for
people with a range of life experiences, including supervision, target setting and
performance management
• A working knowledge or direct experience of the voluntary sector
• Excellent communication, presentation, and interpersonal skills to establish and
develop positive relationships with volunteers, external partners and beneficiaries
• Excellent organisational, IT and time management skills to prioritise work, handle
conflicting demands and meet tight deadlines in a fast-paced environment
• Ability to produce high-quality data with evaluation and strategic actions
• Commitment to and experience in supporting people of all ages and backgrounds to thrive in line with diversity, equity and inclusion policies
Please send your CV and a covering letter explaining why you would be a good fit for the role to recruitment@faresharesouthwest.org.uk.
If you have any questions about the post, please contact Sam Robinson at
recruitment@faresharesouthwest.org.uk
time in the charity as we expand.
DUTIES & RESPONSIBILITIES
Volunteer Recruitment
• Work with the Communications and Volunteering teams to actively promote the
volunteer programme across Bristol
• Work with the wider FSSW team to support and develop volunteering opportunities for corporate supporters and food partners; taking a lead in the delivery of corporate
volunteering events
• Use and improve on existing processes to manage recruitment from initial enquiry
through to successful onboarding of prospective volunteers and partners
• Develop outreach activities to increase diversity, social impact, and community
engagement
• Work with Head of Employability & Volunteering and the wider team to ensure
sufficient dependable volunteers to meet the operational needs, working to KPIs
• Work with the Volunteer Coordinators to identify fluctuations in the volunteer rota,
and action accordingly
• Work with the Head of Employability & Volunteering and Volunteer Coordinators to
identify tasks/roles/needs to inform a recruitment strategy for the future
Volunteer Retention:
• Enhance the existing volunteer retention programme
• Work in collaboration with the Plymouth Volunteering Team to ensure alignment in the delivery of the organisational strategy
• Work with the Head of Employability & Volunteering and Head of Operations to ensure the delivery of high-quality volunteer induction and training
• Analyse and monitor volunteer retention, noting reasons for moving on and developing strategies to improve retention where required
• Develop volunteer roles in conjunction with the Operations Teams
• Build upon and establish new referral partners and recruitment platforms/streams
• Support the Head of Employability and Volunteering to ensure all Volunteer policies and processes are up to date, and training is given to staff to uphold them
• Work with the Employability Team to create routeways into volunteering
Administration, policies, procedures, and risk management
• Support the Head of Employability & Volunteering to develop and maintain volunteer policies, procedures, and risk assessments
• Ensure volunteers are adhering to FSSW's Code of Conduct, facilitating meetings with volunteers if necessary, conducting relevant risk assessments, and following
safeguarding measures
• Ensure the Volunteer Coordinators are sufficiently trained in the CRM system
(Salesforce) to keep up to date in line with GDPR
• Work with the Volunteer Coordinator/s to ensure FSSW’s databases are up to date with volunteer information, including skills, availability, and contact details/preferences
PERSON SPECIFICATION – knowledge, skills, experience, and values.
It is not expected that the successful candidate will have all of the following criteria.
FSSW is committed to helping individuals develop professionally and personally.
The following are desirable criteria:
• Experience in data informed recruitment and retention of volunteers or employees
• Experience in developing and implementing policies, procedures, programmes and strategies
• Experience of risk management and safeguarding vulnerable adults
• Experience in providing supportive, motivational, structured team leadership for
people with a range of life experiences, including supervision, target setting and
performance management
• A working knowledge or direct experience of the voluntary sector
• Excellent communication, presentation, and interpersonal skills to establish and
develop positive relationships with volunteers, external partners and beneficiaries
• Excellent organisational, IT and time management skills to prioritise work, handle
conflicting demands and meet tight deadlines in a fast-paced environment
• Ability to produce high-quality data with evaluation and strategic actions
• Commitment to and experience in supporting people of all ages and backgrounds to thrive in line with diversity, equity and inclusion policies
Please send your CV and a covering letter explaining why you would be a good fit for the role to recruitment@faresharesouthwest.org.uk.
If you have any questions about the post, please contact Sam Robinson at
recruitment@faresharesouthwest.org.uk