Principal Service Designer - Service Transformation
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £65,430 to £79,160 per year |
| Additional salary information: | National: £65,430 - £73,280 London: £70,690 - £79,160. This post offers successful candidates the opportunity to be considered for an additional Digital, Data and Technology (DDaT) Skills Supplement. The level of the awarded supplement is determined fol |
| Hours: | Full time |
| Closing date: | 03 September 2025 |
| Location: | York |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 421129/6 |
Summary
Defra is the UK government department responsible for safeguarding our natural environment, supporting our world-leading food and farming industry, and sustaining a thriving rural economy. Our broad remit means we play a major role in people's day-to-day life, from the food we eat, and the air we breathe, to the water we drink.
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The CDO is responsible for significant service transformation across the Defra group. Our Digital and Data Transformation strategy is an integral part of change which goes beyond just using the latest technologies, it’s about how we think and work, adopting agile principles as we continue to focus on user needs.
We’re seeking a dynamic, pragmatic and future-focused individual to take on this exciting new role. The role will sit within a small, but growing multi-disciplinary team focused on progressing our service transformation work by understanding how Defra can become more service and outcome orientated.
You will be excited by the challenge of understanding user needs and policy goals to support strategy and decision making. You will be experienced at acting on whole service areas – both end-to-end and front-to-back, across organisational boundaries and government departments – to identify issues and opportunities. You will be the service design profession expert in our team, using your knowledge and skills to develop our service taxonomy and influence overall design approaches in a complex service landscape.
Digital, Data, Technology and Security (DDTS) is the trusted team for digital across the entire Defra Group.
We have around 1,000 colleagues across DDTS and our ambition is to make it easier and faster than ever for people to interact with Defra. If you are ready to drive innovation and push boundaries, we want to hear from you. Join us and together we will create a great place for living, and a green and healthy future for all.
Find out more about DDTS:
Defra digital, data and techology blog
Defra Jobs
As a Principal Service Designer in the Chief Digital Office (CDO), your job will enable design to be embedded at a strategy level, informing decisions that support Defra group becoming more service orientated.The CDO is responsible for significant service transformation across the Defra group. Our Digital and Data Transformation strategy is an integral part of change which goes beyond just using the latest technologies, it’s about how we think and work, adopting agile principles as we continue to focus on user needs.
We’re seeking a dynamic, pragmatic and future-focused individual to take on this exciting new role. The role will sit within a small, but growing multi-disciplinary team focused on progressing our service transformation work by understanding how Defra can become more service and outcome orientated.
You will be excited by the challenge of understanding user needs and policy goals to support strategy and decision making. You will be experienced at acting on whole service areas – both end-to-end and front-to-back, across organisational boundaries and government departments – to identify issues and opportunities. You will be the service design profession expert in our team, using your knowledge and skills to develop our service taxonomy and influence overall design approaches in a complex service landscape.
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