E-Rostering Advisor (Non Medical)

Posting date:	20 August 2025
Salary:	£25,147.00 to £27,596.00 per year
Additional salary information:	£25147.00 - £27596.00 a year
Hours:	Full time
Closing date:	27 August 2025
Location:	Wolverhampton, WV10 0QP
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9225-25-0384

Summary

Main Duties & Responsibilities To assist in the implementation and development of the Trusts electronic rostering system, To facilitate, train and support users in the implementation of electronic rostering to ensure that it meets the needs of the organisation To work with units/departments to map out ongoing training requirements and implementation roll-out, adjusting plans where required To deliver presentation as required To support users with advice and guidance on using the e-rostering system and effective rostering principles To support the development of quality rosters, monitoring key performance indicators and taking necessary steps to improve the creation of rosters To input data in to the e-rostering system to include new units, new starters, contract variations and processing leavers. This also includes system configuration, such as unit/grade mappings, suspect records and assignment issues. Build and develop hierarchical structures within the e-rostering system To use ESR data in order to add new staff to the e-rostering system, ensuring that all data is complete and accurate Ability to analyse, investigate and interpret complex information or issues To feedback progress to the E-Rostering Manager To support the rollout of any future modules which may be added to the e-rostering system To support the effective use of the electronic rostering system by providing technical expertise to resolve queries in a timely manner To resolve technical and process/management queries regarding HealthRoster and associated modules Where necessary, escalate complex issues to the E-Rostering Manager To undertake review work to ensure that roster templates align to the departments budgets, safety and agreed key performance indicators To review completed rosters and offer advice on an alternative use of the system and, or required revision to local rostering rules to improve efficiency, cost savings and safety. This includes the creation, amendment, uploading and removal of templates as required. To undertake routine checks to identify non-compliance and escalating where necessary To run reports on rosters and information held within the system as required and taking the necessary corrective action To deliver specialist training Assess users IT literacy and training needs to deliver user/unit/department specific training in a group and, or one-to-one basis as necessary Analyse and resolve a range of problems including system issues, access problems and data errors To communicate clear and concise information in a format that is relatable to the recipient To enter and maintain e-rostering training records To feedback progress to the E-Rostering Manager To support the delivery of an efficient electronic rostering support and data quality function To an accessible point of contact for advice, guidance and support on all aspects of electronic rostering To deal with telephone, email and written communications To receive and process data/information, which can be of a sensitive nature, taking in to account electronic rostering processes/policy, Trust policies and procedures, guidelines and government legislation To act as the first point of escalation for technical queries and system configuration from the E-Rostering Administrator To maintain accurate, timely and complete records To regularly communicate with stakeholders within the organisation To communicate with the electronic rostering supplier to raise service requests and resolve performance issues and queries To assist with the development of the e-rostering homepage Assist with answering any Freedom of Information Act requests for information To collate, run, manipulate and distribute reports from the e-rostering system and other data sources as required To highlight data quality and compliance issues, and escalating where necessary Assist with the monthly preparation and submission of the time & attendance and absence information To assist managers to maintain, in correct order, information on electronic rosters to be forwarded to payroll, including recording of sickness, maternity and other leave. To ensure that electronic rostering and payroll deadlines are met when submitting data To work closely with the E-Rostering Manager and Payroll to ensure a seamless interface between HealthRoster and ESR. This includes being directly involved in preparing and submitting the information as required. This also includes making retrospective changes, where payroll errors have been made by unit managers. To ensure all enhancements are appropriately authorised via the system and actioned in accordance with existing system requirements To address queries from staff where there may be issues surrounding non-payments, incorrect or late payments resulting from the receipt of incorrect information, and agree and execute a satisfactory outcome To assist managers to maintain, in correct order, information on electronic rosters to be forwarded to payroll, including recording of sickness, maternity and other leave. To ensure that the inter-dependant relationship with the system and ESR is monitored and issues escalated where necessary Other Duties Plan and organise appointments and meetingsTo keep up to date with legislation, NHS Employers standards and processes and business developments which are applicable to serviceTo be involved in the service development of administration processes and proceduresTo work autonomously and collaborativelyThe ability to switch tasks whilst managing multiple strands of work as a result of interruptions and, or arising situations requiring urgent attentionTo attend applicable steering groups to advise on technical aspects and to contribute to the review of the systemAttending in person and virtual eventsFlexibility required in working hours during peak times and out of hours working, including evenings, weekends and bank holidays.To undertake specific tasks and projects as identified by the E-Rostering Manager and, or any other duties commensurate with the grade