Care Navigator
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 07 September 2025 |
| Location: | Felixstowe, IP11 2XD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0267-25-0008 |
Summary
To respond to all queries and requests for assistance from patients and visitors at reception ensuring at all times that enquires from patients are efficiently and courteously handled. To ensure that telephones are answered promptly and politely, accurate messages taken and transferred to the appropriate person as necessary, supplying information as required in a timely fashion. Use the surgery clinical computer system for appointments, patient data, repeat prescriptions and other patient related tasks. (Our ideal candidate will have primary care experience however, training will be provided where necessary) Collect any necessary information from the patient for their consultation, deal with any enquiries and provide any information the patient may need. To advise patients of relevant charges for private services, accept payment and issue receipts if necessary To operate start and end of day procedures in line with practice policy and ensure premises are prepared for staff to receive patients and also secured after use. Any other clerical/reception duties as deemed appropriate and requested by senior receptionists or line managers.