Client Relationship Executive
| Posting date: | 20 August 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 September 2025 |
| Location: | Horley |
| Company: | Trinity Homecare |
| Job type: | Permanent |
| Job reference: | 1366012796 |
Summary
Are you an organised, people-focused professional with a passion for supporting others? Patricia White’s, a leading provider of domiciliary and live-in care, is seeking a dedicated Client Relationship Executive to join our growing team.
For over 35 years, we have been committed to helping people live safely, independently, and with dignity in the comfort of their own homes. As part of the Trinity Homecare Group, our mission is to provide outstanding, person-centred care—and we know that begins with having the right people in our team.
This is an exciting opportunity to build meaningful relationships, ensure exceptional service delivery, and be part of a company where your work truly makes a difference.
Why Join Patricia White’s?
We value our people as much as we value our clients. That’s why we offer:
- Competitive Salary – Up to £27,000 per year
- Hybrid Working – 4 days in the office, 1 at home once fully trained
- Generous Leave – 25 days’ holiday plus your birthday off and bank holidays
- Work-Life Balance – Supportive, flexible culture with a focus on wellbeing
- Recognition & Purpose – Be part of a team that celebrates success while making a meaningful impact on people’s lives
The Role: Client Relationship Executive
As a key link between our clients and care teams, you will play an integral role in delivering high-quality care services. Your responsibilities will include:
- Scheduling & Coordination – Organising and optimising rotas to ensure the right carers are matched to clients’ needs
- Quality & Compliance – Maintaining our high standards of service and supporting self-employed carers
- Client Support – Acting as a trusted point of contact, addressing queries with empathy and professionalism
- On-Call Duties – Participating in the rota to provide reassurance and responsive support
About You
We’re looking for someone who is:
- Experienced in customer service or client-facing roles (essential)
- Highly organised with excellent attention to detail
- Empathetic, approachable, and passionate about supporting people
- Skilled in building and maintaining strong relationships
- Confident in problem-solving and decision-making
- Proficient in Microsoft Office
- Flexible to cover occasional weekends and on-call shifts
- A driver with access to a car (preferred due to limited public transport)
Patricia White’s was founded over 35 years ago with a simple vision: to find the very best carers for people who need extra help at home. Today, we remain true to that mission, providing live-in and visiting care services across the UK, with care at the very heart of what we do.
As part of the Trinity Homecare Group, we are proud to combine tradition with innovation, ensuring we continue to deliver care of the highest quality.