Quality Performance Manager
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £33,568.00 to £38,412.00 per year |
| Additional salary information: | 33568 - 38412 |
| Hours: | Full time |
| Closing date: | 11 September 2025 |
| Location: | St. Albans, AL1 3JB |
| Company: | Vacancy Filler |
| Job type: | Permanent |
| Job reference: | AUG20257528 |
Summary
A peripatetic role, the ideal candidate will be based in Hertfordshire, Buckinghamshire or Essex, and will provide a blend of on-site and remote quality support primarily across the East of England, Central Southern and Channel Islands region.Working hours: Minimum of 35 hours per weekInterview Date: To be confirmedAre you looking for a role with a purpose? Do you aspire to empower individuals to achieve their full potential? Do you have a keen eye for detail?One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Quality Performance Manager to join our Employment Services team. You will be joining an established, friendly team, responsible for improving the quality of our service delivery across a nationwide network of Employability Practitioners.Working closely with Operations Managers and frontline staff, you will promote a culture of continuous improvement and confidently provide constructive feedback at all levels. Supporting a variety of service delivery projects, you will be responsible for conducting quality and compliance assessments, auditing financial claims, delivering feedback and guidance, and playing an instrumental role in staff training, coaching, and mentoring.You will assume responsibility for a designated region and also contribute to broader departmental projects including completion of quality audits, delivery/assessment of an accredited qualification, development of new resources, and reviewing policies and procedures.The successful candidate will be able to demonstrate:Experience with firm, but sensitive, tackling of poor complianceAbility to investigate, document, and maintain records accuratelyExperience with planning and delivering staff trainingExcellent people skills and ability to communicate professionally to a range of internal and external stakeholdersGood decision making, planning and organisational skillsStrategic, methodical, logical and detail orientedProficiency in Microsoft Office 365 (Teams, Excel, Word, PowerPoint)Level 4 qualification (or equivalent experience)In order to complete your application please download and read the job profile and any other attachments.In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.Appointment subject to satisfactory references, proof of right to work in the UK and Enhanced DBS DisclosureFor details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.We reserve the right to close this advert earlier if we feel that we have received sufficient applications.Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.