Application Support and Development Engineer
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £47,796 to £53,923 per year, pro rata |
| Hours: | Full time |
| Closing date: | 03 September 2025 |
| Location: | Manchester, Greater Manchester |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | The Parliamentary and Health Service Ombudsman |
| Job type: | Contract |
| Job reference: |
Summary
Please note, we reserve the right to close the advert early if we receive a high volume of applications, so we encourage you to apply as soon as possible.
Closing date: 03 September 2025
Online interview date: 12 September 2025
Face to face interview date: w/c 22 September 2025
Fixed term contract:10 months
Make a difference, join our team.
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.
The role:
As Application Support and Development Engineer, you will be looking after PHSO’s key applications and databases, mainly built on Microsoft technologies like Power Platform, SharePoint, Teams, and Dynamics 365. You’ll help improve and support these systems, develop new tools, and make sure everything runs smoothly.
You’ll split your time between improving services, building new solutions, supporting users, and helping deliver projects. Working closely with teams across the organisation, you will understand what is needed and create systems that support efficiency.
You’ll also be responsible for keeping systems secure, up to date, and well-documented. Sometimes, you may need to work outside normal hours to support upgrades or maintenance.
This role is ideal for someone who enjoys solving problems, working with others, and making technology work better for everyone.
The successful applicant will have:
• extensive experience of Microsoft technologies, M365 suite, Power Platform, Power Apps, Azure, SharePoint online. Desirable - knowledge of SQL Server and Power BI
• good Knowledge of program languages and frameworks, such as React, JavaScript TSQL, XML, HTML, PowerShell and OData
• worked in an ITIL aligned ICT team, or knowledge of ITIL / Service Management
• the ability to manage own workload prioritising where necessary.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.
Benefits:
• Civil Service Pension scheme
• 32.5 days annual leave
• hybrid working, 40 percent office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy
• paid for professional memberships
• eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.
If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.
If you would like to learn more about the role, please contact Peter Hastings, Solutions Architect, Peter.Hastings@ombudsman.org.uk
First stage interviews will be held over Microsoft teams and second stage interviews will be held onsite.
Please note that we don’t offer feedback at application stage.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.
We do not accept CV’s. To apply for the role, please complete the application form by clicking on the ‘apply now’ button.
No agencies. Applications from individuals only.
Closing date: 03 September 2025
Online interview date: 12 September 2025
Face to face interview date: w/c 22 September 2025
Fixed term contract:10 months
Make a difference, join our team.
The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation full of passionate, committed people. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where, how and why public services sometimes fall short and fail to put people first. And we find ways to put it right.
Based in the centre of Manchester, we employ 600 individuals, collaboratively working together to make voices heard. We have created a diverse and inclusive culture, whilst offering flexibility to give you the autonomy to work in the best way suited to you.
The role:
As Application Support and Development Engineer, you will be looking after PHSO’s key applications and databases, mainly built on Microsoft technologies like Power Platform, SharePoint, Teams, and Dynamics 365. You’ll help improve and support these systems, develop new tools, and make sure everything runs smoothly.
You’ll split your time between improving services, building new solutions, supporting users, and helping deliver projects. Working closely with teams across the organisation, you will understand what is needed and create systems that support efficiency.
You’ll also be responsible for keeping systems secure, up to date, and well-documented. Sometimes, you may need to work outside normal hours to support upgrades or maintenance.
This role is ideal for someone who enjoys solving problems, working with others, and making technology work better for everyone.
The successful applicant will have:
• extensive experience of Microsoft technologies, M365 suite, Power Platform, Power Apps, Azure, SharePoint online. Desirable - knowledge of SQL Server and Power BI
• good Knowledge of program languages and frameworks, such as React, JavaScript TSQL, XML, HTML, PowerShell and OData
• worked in an ITIL aligned ICT team, or knowledge of ITIL / Service Management
• the ability to manage own workload prioritising where necessary.
We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.
We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:
• Asian, Black, Mixed Ethnicity or another ethnic background
• disabled
• LGBTQ.
Benefits:
• Civil Service Pension scheme
• 32.5 days annual leave
• hybrid working, 40 percent office based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• comprehensive learning and development programme
• employee discount scheme across hundreds of retailers
• bicycle loan scheme
• season ticket loan
• gym membership subsidy
• paid for professional memberships
• eye test reimbursement.
Inclusion & Wellbeing
Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
• an anonymised shortlisting process to make sure it is fair and unbiased
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
• part of the disability confident scheme
• providing reasonable adjustments
• engaging in regular inclusion learning to enhance the cultural competency of our organisation.
If you want to join a dedicated team that makes a real difference and helps raise standards in public services, then is the opportunity for you.
If you would like to learn more about the role, please contact Peter Hastings, Solutions Architect, Peter.Hastings@ombudsman.org.uk
First stage interviews will be held over Microsoft teams and second stage interviews will be held onsite.
Please note that we don’t offer feedback at application stage.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK. We are unable to offer sponsorship as we do not have a licence.
We do not accept CV’s. To apply for the role, please complete the application form by clicking on the ‘apply now’ button.
No agencies. Applications from individuals only.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.