Apprentice - Administration Support Assistant
| Posting date: | 20 August 2025 |
|---|---|
| Salary: | £18,425 per year |
| Additional salary information: | Local Government Pension Scheme |
| Hours: | Full time |
| Closing date: | 05 September 2025 |
| Location: | Barnstaple, Devon |
| Remote working: | On-site only |
| Company: | North Devon District Council |
| Job type: | Apprenticeship |
| Job reference: |
Summary
The post holder will be trained to:
Use a variety of IT systems for extraction and accurate input of data in respect of Revenues and Benefits. e.g. IBS for Council Tax, Non Domestic Rates and Housing Benefits, Comino for scanning and retrieving documents and for work flow processes
Scan correspondence and forms for the Revenues and Benefits Section using Document Imaging System
Accurately sort incoming post, log back returned documents, find account reference numbers and pass any complaints to a senior officer
Accurately index post by identifying each document this will involve checking other IT systems
Ensure scanning and indexing are up to date to enable efficient retrieval of records
Prioritise workload to ensure business objectives are achieved and customer requirements are met
Accurately and efficiently maintain records, legislative manuals and supplies of stationery
Process and issue Council Tax and Non Domestic Rates bills
Issue review letters to properties where building works are being undertaken and benefit review letters
Check outstanding property inspections updating the database and issue documents as required
Work closely with the team leader and team to identify, agree and exceed volumes and quality standards in all aspects of the role, both for you and for the team
Deal with basic customer telephone enquiries
Carry out commensurate duties in Resources when required by the Manager
Use a variety of IT systems for extraction and accurate input of data in respect of Revenues and Benefits. e.g. IBS for Council Tax, Non Domestic Rates and Housing Benefits, Comino for scanning and retrieving documents and for work flow processes
Scan correspondence and forms for the Revenues and Benefits Section using Document Imaging System
Accurately sort incoming post, log back returned documents, find account reference numbers and pass any complaints to a senior officer
Accurately index post by identifying each document this will involve checking other IT systems
Ensure scanning and indexing are up to date to enable efficient retrieval of records
Prioritise workload to ensure business objectives are achieved and customer requirements are met
Accurately and efficiently maintain records, legislative manuals and supplies of stationery
Process and issue Council Tax and Non Domestic Rates bills
Issue review letters to properties where building works are being undertaken and benefit review letters
Check outstanding property inspections updating the database and issue documents as required
Work closely with the team leader and team to identify, agree and exceed volumes and quality standards in all aspects of the role, both for you and for the team
Deal with basic customer telephone enquiries
Carry out commensurate duties in Resources when required by the Manager
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.