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Senior Operations Manager

Job details
Posting date: 19 August 2025
Salary: £45,000 to £55,000 per year
Additional salary information: Competitive
Hours: Full time
Closing date: 17 September 2025
Location: London & East of England, SW2 5XF
Company: Get Set UK Group
Job type: Permanent
Job reference: getsetuk/TP/110/281

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Summary

Get Set to make a difference to people's lives

Get Set UK is more than just an employment services provider; we're here to nurture potential and help people move towards a better tomorrow.We support people to make positive changes in their lives and believe that everyone should have the opportunity to fulfil their potential, regardless of their circumstances.

Right now, we're looking for a Senior Operations Manager- Careers, Information, Advice, and Guidance (CIAG) Services to provide strategic and operational leadership for our prison-based careers and employability services across London and the East of England.If you're an inspiring and experienced leader with a passion for transforming lives and ensuring excellence in delivery, this could be the role for you.

*This role requires rigorous vetting, including an enhanced DBS check, Counter-Terrorism Check (CTC) vetting and prison security clearance.Candidates must also have a full driving licence and access to a vehicle, as the role involves travel across multiple prison sites.

Your impact:

As Head of Operations, you will oversee the delivery of Careers, Information, Advice, and Guidance (CIAG) services across multiple prison clusters.Leading a team of six Cluster Managers, you'll ensure high-quality, compliant, and impactful delivery that meets contractual requirements and supports rehabilitation and employment outcomes.

  • Strategic Leadership: Shape and implement CIAG delivery models, aligning national priorities with local impact.

  • Team Management: Lead, coach, and develop six Cluster Managers, fostering a high-performance culture.

  • Performance Oversight: Monitor outcomes and KPIs, driving improvements through data and insights.

  • Quality & Compliance: Ensure safeguarding, prison regulations, and Ofsted/contractual standards are consistently met.

  • Stakeholder Engagement: Build and maintain strong relationships with prison governors, HMPPS, MOJ, and partner agencies.

  • Service Innovation: Champion continuous improvement and pilot innovative approaches to enhance outcomes.

  • Resource & Budget Management: Oversee staffing structures and budgets to maximise efficiency and impact.

  • Safeguarding Leadership: Act as the regional safeguardinglead, ensuring policies and procedures are fully implemented.

Who we seek:

We are looking for an experienced and resilient leader who thrives in complex environments and is committed to delivering life-changing services.

  • Leadership Experience: Proven ability to lead multi-site teams within careers guidance, offender rehabilitation, employability, or related services.

  • IAG Expertise: Level 4 IAG qualification or higher (or equivalent).

  • Compliance Knowledge: Strong understanding of safeguarding, GDPR, and prison security regulations.

  • Operational Excellence: Evidence of delivering results against KPIs and contractual obligations.

  • Stakeholder Engagement: Skilled in building collaborative relationships with justice partners and internal teams.

  • Quality Assurance: Experience preparing for audits, Ofsted inspections, and driving continuous improvement.

  • Budget Management: Competence in managing budgets and resource allocation.

  • Digital Proficiency: Confident in using IT systems and reporting tools.

  • Values-Driven: Demonstrates Get Set UK's values ofAmbition, Inspiration, Pride, Consideration, and Ownership.

Youshareour values:

  • Be ambitious: Show determination and innovation in your approach.
  • Be inspiring: Inspire responsibility through your daily actions.
  • Be proud: Take pride in your daily achievements and want to support your local community.
  • Be considerate:Collaborate well in an inclusive environment.
  • Own it:Own your attitude, motivation, and actions.

Our promise to you:

At Get Set UK, we're committed to supporting, rewarding, and developing our people.From day one, you'll have access to a range of benefits designed to enhance your wellbeing, financial security, and lifestyle. Some benefits are available immediately, while others unlock as you grow with us.

As part of the Get Set UK team, you'll enjoy:

Health & Wellbeing - Supporting You from Day One

  • Virtual GP & Mental Health Support - Access to 24/7 medical advice and mental health services.
  • IncentFit Wellbeing Programme - Get rewards for making healthy lifestyle choices.
  • Up to 50% Off Gym Memberships - Stay active with discounted rates at top gyms.
  • Free Headspace Subscription - Prioritise your mental wellness with guided meditation and mindfulness tools.
  • Private healthcare cover through Bupa -providing access to specialist treatment and consultations.

Financial Security - Planning for Your Future

  • Workplace Pension Scheme - Start saving for the future with employer contributions.
  • Life Assurance Cover - Financial security for your loved ones.
  • Discount Hub - Savings on everyday essentials, including supermarkets, utilities, phone contracts, and travel.
  • Lifestyle Perks - Making Everyday Life More Rewarding
  • Big-Brand Discounts - Enjoy exclusive savings on fashion, dining, and entertainment.
  • Free Cinema Tickets & Dining Deals - Treat yourself to free movie nights, food discounts, and even weekend getaways.
  • Extra Holiday Days - Earn additional leave for long service and special occasions.

Sustainability - A Workplace That Cares

  • We're proud to be ClimateWise Certified - meaning we offset more carbon than we produce. Join a company that actively makes a difference!

At Get Set UK, we invest in you - from your career growth to your personal wellbeing. Come and be part of a team that values people, purpose, and progress.

Get Set for a better tomorrow

Are you ready to take the next step in your career and lead a team that transforms lives? Apply today and join us in making a real impact!

Note: This role requires enhanced DBS clearance and prison vetting. Applicants should ensure they meet these requirements before applying.

See the Get Set story here:

Learn more about working at Get Set here:

We reserve the right to close applications early.Please apply early to avoid disappointment.

We are a Disability Confident Employer and welcome all applications.Get Set UK is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status. Our aim is to support and maintain the physical and mental health of all people at work.If you do need any reasonable adjustments as part of your application and recruitment process, please let us know at the outset and we will work hard to provide the right solution for you. This organisation is committed to safeguarding and promoting the welfare of learners/clients and expects all staff to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks.Get Set UK does not accept agency CVs unless specifically engaged on the role by the Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Get Set UK will consider these CVs as gifts and will not be responsible for any fees related to CVs received in this unsolicited manner.

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