Operations Advisor

Posting date:	19 August 2025
Salary:	£27,000 per year
Additional salary information:	Pension, hybrid working , bonus scheme
Hours:	Full time
Closing date:	18 September 2025
Location:	Newport, Newport, NP10 1AA
Company:	Acorn Recruitment
Job type:	Permanent
Job reference:	a1WNz0000030fflMAA_1755616645

Summary

Operations Advisor - German Speaking

Customer Service & Claims | Newport | Hybrid | £27,000 About the Role

Are you a fluent German speaker looking for a permanent Operations Advisor role in Newport? Join a leading insurance management company providing exceptional customer service and claims handling. This hybrid position offers Monday to Friday hours and a competitive salary of £27,000.

As an Operations Advisor, you will manage customer service queries, handle insurance claims, and liaise with customers, insurance brokers, and insurers. Your role is critical in delivering timely, accurate, and professional service to ensure customer satisfaction and uphold company standards.

Key Responsibilities:

• Customer Service Operations:

• Respond promptly to customer service inquiries in fluent German and English.
• Accurately record insurance details from customers, brokers, and insurers using internal systems.
• Manage high volumes of inbound calls and correspondence within agreed SLAs.
• Maintain strong relationships with customers, lessors, suppliers, and insurance partners.
• Handle complaints professionally, following company policies and complaint handling procedures.
• Support and mentor junior colleagues to uphold team performance and standards.

Claims Handling:

• Investigate insurance claims, collecting statements and documentation.
• Assess and verify coverage, estimate losses, and manage claim reserves.
• Notify insurers of claims exceeding delegated authority limits.
• Follow up proactively to obtain outstanding information and keep customers updated.
• Identify subrogation, recovery, and salvage opportunities where applicable.

Candidate Requirements

• Fluent German and English language skills (verbal and written).
• Previous experience in customer service, preferably in insurance or claims handling.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritise workloads, and work independently in a fast-paced environment.
• Excellent organisational skills with attention to detail.
• Conflict resolution and problem-solving capabilities.
• Flexibility to adapt to changing priorities and customer needs.

Benefits

• Competitive salary of £27,000 per year.
• Hybrid working model based in Newport.
• Free on-site parking.
• Performance-related bonus scheme.
• 25 days annual leave with the option to buy or sell holidays.
• Private medical healthcare.

How to Apply

If you are an experienced German-speaking Operations Advisor seeking a challenging role in Newport, apply now! For more information, please contact AnnMarie at the Acorn by Synergie Head Office.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.