Multi Agency Mental Health Support Worker | Pennine Care NHS Foundation Trust
| Posting date: | 19 August 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937 - £26,598 pa |
| Hours: | Full time |
| Closing date: | 18 September 2025 |
| Location: | Rochdale, OL16 1AG |
| Company: | Pennine Care NHS FT |
| Job type: | Permanent |
| Job reference: | 7341998/311-R372-25 |
Summary
To support the Multi Agency Mental Health Lead who undertakes mental health and risk assessments for frequent callers to the police in the Rochdale borough.
To assist in providing follow up care, making referrals and working with people in their own home and other community settings.
To assist in liaison, education, support and advice to police officers/multi agencies.
To participate in data collection
To participate in the overall development of the service ensuring that the principles of Clinical Governance underpin all developments.
Main Duties & Responsibilities
Clinical Work
• To assist the Multi Agency Mental Health Lead in liaison with police to identify frequent callers..
• To facilitate access to and provide a liaison and link role between Greater Manchester Police staff, front line professional and the multi-disciplinary teams.
• To ensure a policy of social inclusion is reflected in interventions provided..
• To support the Multi Agency Mental Health Lead in ensuring interventions are met from care plans.
• To outreach proactively to engage service users.
• To work with individuals in community settings to engage them in treatment and support.
• To identify the need for protection in line with safeguarding children and the Protection of Vulnerable Adult Policy and to comply with statutory obligations.
• To liaise and negotiate with other professions, statutory and independent agencies to ensure the best possible service is provided to service users and carers.
• To collect data to assist in the evaluation of the service.
• To involve family and carers in the care with service users consent.
• To provide education and appropriate self-help resources to patients specific to individual needs.
• To maintain accurate and up to date clinical documentation on all service user contacts, ensuring confidentiality at all times.
• To possess a sound knowledge of issues surrounding violence and aggression and to be able to diffuse potentially difficult and volatile situations.
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
If you come and work for us we will offer a range of benefits and opportunities, including:
• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel
Main Duties & Responsibilities
Clinical Work
• To assist the Multi Agency Mental Health Lead in liaison with police to identify frequent callers..
• To facilitate access to and provide a liaison and link role between Greater Manchester Police staff, front line professional and the multi-disciplinary teams.
• To ensure a policy of social inclusion is reflected in interventions provided..
• To support the Multi Agency Mental Health Lead in ensuring interventions are met from care plans.
• To outreach proactively to engage service users.
• To work with individuals in community settings to engage them in treatment and support.
• To identify the need for protection in line with safeguarding children and the Protection of Vulnerable Adult Policy and to comply with statutory obligations.
• To liaise and negotiate with other professions, statutory and independent agencies to ensure the best possible service is provided to service users and carers.
• To collect data to assist in the evaluation of the service.
• To involve family and carers in the care with service users consent.
• To provide education and appropriate self-help resources to patients specific to individual needs.
• To maintain accurate and up to date clinical documentation on all service user contacts, ensuring confidentiality at all times.
• To possess a sound knowledge of issues surrounding violence and aggression and to be able to diffuse potentially difficult and volatile situations.
Research and Audit
· To ensure that the NCRS records are efficiently maintained.
• To contribute to audits as required, providing relevant data as required in line with performance monitoring targets.
• To record, monitor and inform of any unmet need.
• To participate in research opportunities as and when appropriate.
Education and Training
• To participate in managerial supervision in accordance with Pennine Care NHS Foundation Trust policy.
• To complete mandatory training.
Service Development
• To participate in monitoring and evaluation of the effectiveness of service delivery and contribute to developments relevant to mental health services.
Management & Personnel
· To deal appropriately with clinical incidents, complaints etc from patients, relatives and members of the public, via line manager, in accordance with Trust policy.
This job description is not exhaustive, but is intended to give an overall picture of the role. Other duties within the general scope of the post may be required from time to time. The duties of the post and job description can be reviewed through the agreed process.
General Duties of all post holders
· To undertake any other reasonable duty, which is appropriate to the band, when requested by Senior Staff
· To be familiar with and comply with all Trust and departmental policies, procedures, protocols and guidelines
• To be aware of and work towards the Trusts strategic goals
Standards of Business Conduct
• Appointments to regulated and controlled activities require an enhanced CRB disclosure and registration with the Independent Safeguarding Authority (ISA), Vetting and Barring Scheme. Checking will be in accordance with the timeline promulgated by the Independent Safeguarding Authority.
• The post holder will be required to comply with the organisations standing order and standing financial instructions and at all times, deal honestly with the organisation with colleagues and all those who have dealing with the organisation including patients, relative and suppliers
• The post holder must ensure that their behaviour and interests inside and outside work do not conflict with their Trust position, duties and/or responsibilities
· The post holder must comply with and support the development of the performance standards within the service/department to ensure the service is responsive to and meets the needs of its customers
· The post holder will be required to develop and maintain good working relationships with all patients, service users, staff, contractors and where appropriate, members of the public.
· The Trust aims to maintain the good will and confidence of its own staff, patients, service users, NHS contractors and the general public. To assist in achieving this objective it is essential that at all times, the post holder carries out their duties in a courteous, sympathetic and professional manager
· All post holders who are members of a professional body must comply with standards of professional practice / conduct. It is the post holders’ responsibilities to ensure they are both familiar with and adhere to these requirements and maintain their professional membership to the relevant body
Equality and Diversity & Equal Opportunities
• The post holder must carry out all duties and responsibilities of the post in accordance with the Trust’s Equal Opportunities and Equality and Diversity policies, avoiding unlawful discriminatory behaviour and actions when dealing with colleagues, service users, members of the public and all other stakeholders
• The post holder must promote awareness of and respect for equality and diversity in accordance with Trust policies and procedures
• The post holder is responsible for treating all staff, patients, service users, NHS contractors and the general public with dignity and respect at all times
Professional and Personal Development
· The post holder must ensure that they are aware of their responsibilities by attending the Trust Mandatory Training and Induction Programme
· The post holder will be involved in a formal IPDR/KSF review with his or her manager at least every 12 months. Once performance / training objectives have been set, the staff member’s progress will be reviewed on a regular basis, so that new objectives can be agreed and set, in order to maintain progress in the service delivery
• The post holder will be expected to take responsibility for their own professional development and will be supported by the Trust to achieve development opportunities as appropriate
Confidentiality & Information Governance
• Confidentiality is of prime importance. In the normal course of duties, the post holder will have access to confidential documents and information relating to patients, service users, staff and contractors, as well as information of a commercially sensitive nature. Such information should not be communicated to anyone outside or inside the NHS unless done in the normal course of carrying out the duties of the post. Disciplinary action will be considered where a breach of confidence has been established
• All information obtained or held during the post-holders period of employment that relates to the business of the Trust and its service users and employees will remain the property of the Trust. Information may be subject to disclosure under legislation at the Trust’s discretion and in line with national rules on exemption
• The post holder must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recordedaccurately, appropriately and kept up to date. The post holder must only access information, whether paper, electronic or in other media, which is authorised to them as part of their duties
• The post holder must ensure compliance with the Data Protection Act 1998
Health & Safety at Work
• The post holder is required to take reasonable care of the health and safety of themselves and other persons who may be affected by their acts or omissions at work and to co-operate with the Trust in adhering to statutory and departmental safety regulations.
• The post holder is responsible for ensuring that they do not intentionally or recklessly misuse or interfere with anything provided in the interests of health safety or welfare e.g. misuse of equipment
• The post holder is required to contribute to the control of risk and must report immediately, using the Trust Incident reporting system, any incident, accident or near miss involving patients, service users, carers, staff, contractors or members of the public
• All Trust sites have been designated a no smoking area. The post holder is therefore advised smoking is not permitted within the hospital premises or grounds or whilst representing the Trust in the course of their duty. While the Trust will not discriminate against employing smokers, all prospective employees should be aware of this policy
Infection Control
• Infection Prevention and Control is the responsibility of all Trust staff.
• All staff have a responsibility to protect service users, visitors and employees against the risk of acquiring health care associated infections by consistently observing Trust Infection Prevention and Control Policies and procedures and best practice guidance in order to maintain high standards of Infection Prevention and Control.
This advert closes on Tuesday 2 Sep 2025