Customer Services Assistant
| Posting date: | 19 August 2025 |
|---|---|
| Salary: | £25,249 to £26,707 per year, pro rata |
| Hours: | Part time |
| Closing date: | 02 September 2025 |
| Location: | Southampton, Hampshire |
| Remote working: | On-site only |
| Company: | University of Southampton |
| Job type: | Permanent |
| Job reference: | 3187525KX |
Summary
Do you have retail or hospitality experience? Like working in a team in a customer focused role? If so, we are interested in hearing from you.
We have an exciting opportunity to join the Front of House Team at Health Services Library situated within Southampton General Hospital as a Customer Services Assistant. The successful candidate will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.
Salary is between £24,900 to £26,338 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training program are also some of the benefits of this role.
This position is being offered on a part-time (19.5 hours per week), permanent basis.
The following shift pattern is available:
Friday – Sunday 07.45-14.15
We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
We have an exciting opportunity to join the Front of House Team at Health Services Library situated within Southampton General Hospital as a Customer Services Assistant. The successful candidate will deliver a high quality and professional customer service to everyone who interacts with any of our Library services. You will form part of the University Library Enquiries team where you will answer customer queries in person, over the phone and in an online environment. You will be expected to move between sites if required.
Salary is between £24,900 to £26,338 pro rata per annum. As the successful candidate you will be entitled to 20 days annual leave per year (pro rata) plus University Closure Days, a contributory pension scheme and a structured training program are also some of the benefits of this role.
This position is being offered on a part-time (19.5 hours per week), permanent basis.
The following shift pattern is available:
Friday – Sunday 07.45-14.15
We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.