Support Medical Secretary
| Posting date: | 19 August 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 03 September 2025 |
| Location: | Oswestry, SY10 7AG |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9224-25-0211 |
Summary
To undertake the typing of clinic letters, operation notes, pre operative notes, ward notes, discharge letters, specialist reports, conference notes and associated correspondence of varied medical terminology, efficiently and accurately through audio word processing or shorthand dictation distributing as necessary to the relevant healthcare professions with a copy to the patient. This work involves a significant use of the Trusts computer systems, SF4, Lorenzo, EPR, Big Hand, Bluespier and Word Microsoft Office. Ensure all clinical letters are completed and dispatched, where possible, within the 10 day standard as directed by the Trust liaising with medical staff to encourage dictation and signing of letters in a timely fashion. Process incoming mail, date stamping, prioritise and distribute as necessary on a daily basis including processing all miscellaneous Prioritise own work schedule as required. Listen, analyse and respond to queries via telephone, e-mail and face to face contact from clinical and non-clinical NHS staff, patients, relatives and the general public in an articulate and sympathetic manner exercising ones own judgement effectively and efficiently as to when action is required and safe guarding patient confidentiality. To record as necessary queries on to the EPR system and pass to Consultant for response as directed by Senior Medical Secretary Show sympathy and empathy when dealing with anxious and distressed patients and bereaved families in difficult circumstances. To direct telephone calls appropriately and to provide external callers with the correct information regarding appropriate referral to a named specialist consultant The ability to deal with difficult people and challenging situations. To regularly check Big Hand for urgent dictation and miscellaneous dictation found in the wrong section, alerting the necessary staff. Also checking for missing dictations and alerting the Consultant or Team. Identify and arrange urgent out-patient appointments, admissions and investigations to include multi departmental scans and biopsies with the consultant and their team. Urgently marked results/information to be brought to the early attention of the Consultant or Team. Assist the Senior Medical Secretary with RTT patients on MS2, C and U stream, checking all investigations are being arranged in the appropriate timescale to assist the RTT process. Updating the diagnostic waiting list accurately and promptly. Ensure all results and any other documentation is scanned into the correct section of the patients EPR record, performing a quality assurance check for each scanned document. Complete Inter Provider Transfer forms accurately to effectively coordinate patients pathway with other hospitals. Maintain all patients demographics are up to date and if necessary contacting the patient or GP to ensure demographics are accurate and complete thus meeting information Governance and Data Quality Standards and preventing DNAs. Deal with Advice and Guidance letters promptly and record the outcome on the Choose and Book system. To check Lorenzo and Bluespier as a check that patient has been listed as necessary for surgery.