Community Hub Officer
| Posting date: | 19 August 2025 |
|---|---|
| Salary: | £29,540 to £32,061 per year |
| Hours: | Full time |
| Closing date: | 01 September 2025 |
| Location: | Bognor Regis, West Sussex, PO22 9RE. |
| Company: | West Sussex County Council |
| Job type: | Permanent |
| Job reference: | CPP01184_1755501687 |
Summary
Salary: £29,540 to £32,061 per annum, plus weekend working enhancement.
Contract Type: Permanent.
Working Pattern: Full-time, 37 hours per week. Where service demands you will be required to participate in a rota to provide cover between the hours 8am to 8pm, 5 out of 7 days per week, including weekends and bank holidays.
Location: Durban House, Durban Road, Bognor Regis PO22 9RE. Due to the temporary closure of Durban House, you will be based in a temporary office in Bognor Regis. You may also be required to work at other county council locations when required.
Regular attendance at your designated base location will also be necessary, and there will opportunities for some remote work. Final arrangements will be confirmed with the successful candidate.
You may need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes are available.
Employer Pension Contribution: 18.70% this alters per annum on the 1 April each year.
Annual leave: 25 days annual leave.
About the Job
The Community Hub is an agile customer service function. It adapts to deliver local authority commitments mandated by the government, including COVID support, the Household Support Fund, and the Homes for Ukraine scheme.
As a Community Hub Officer, you will provide telephone, email, and e-form contact points for a wide range of inquiries from residents. You will be responsible for delivering a front-line service directly to customers, offering solutions to the queries and issues raised.
The focus of this role is to deliver a truly customer-focused service which delivers 'Customer Excellence' standards consistently and supports the residents of West Sussex.
If you enjoy working in a dynamic, fast-paced environment and value being part of a collaborative team dedicated to supporting colleagues in delivering improved outcomes for the residents of West Sussex, we would like to hear from you!
Required Qualifications and Skills
- Excellent verbal and written communication skills.
- Influencing skills to be able to persuade colleagues to draft responses to letters and provide information on progress.
- Able to prioritise between competing demands and remain calm when dealing with irate or unhappy customers.
- Proficient IT skills.
- Experience of working in a customer service role.
- Knowledge of the processes involved in the work of prevention and crisis support, to be able to explain to customers what stage a piece of work is at, how it will progress, etc.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.
Rewards and Benefits
We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.
A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years' service (pro rata for part time) plus the opportunity to buy additional leave and an excellent local government pension scheme.
A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.
For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.
Further Information
The reference number for this role is CPP01184.
Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced Disclosure and Barring Service (DBS) check, 5 years referencing and a health check.
Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
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