Recovery Assistant - MOR10957
| Posting date: | 18 August 2025 |
|---|---|
| Salary: | £26,729.30 to £28,293.85 per year |
| Hours: | Full time |
| Closing date: | 29 August 2025 |
| Location: | Elgin, IV30 1BY |
| Remote working: | On-site only |
| Company: | Moray Council |
| Job type: | Permanent |
| Job reference: | MOR10957 |
Summary
Job Description
Assist the Council Tax Officer to ensure the identification and recovery of council tax, non-domestic rates and benefit overpayments in line with current legislation, policies and initiatives set by government and by local policy. The postholder may contact debtors to discuss repayment and liaise with other organisations to maximise collection of unpaid monies.
Requirements
Identification and Recovery of Debt
System Administration
Management Information
Development and General Clerical Duties
The Individual
Experience of working in a busy officer environment using relevant technology
Experience in the recovery of unpaid monies
Minimum 4 Standard Grades or equivalent including Maths and English
Effective organisational skills, including time management
Strong customer care skills and focus
Self confidence
Self motivated
Payment negotiation skills
Proven ability to deal with difficult and/or confrontational customers
Ability to analyse and prioritise recovery of debt
Ability to liaise and work effectively with Debt collection partners
Ability to work effectively as part of a team
Effective communication skills - both written and verbal
Ability to relate well with all levels of staff
Willingness to accept direction/ delegation
Appreciation and acceptance of and commitment to the importance of confidentiality
A flexible approach to new working practices and technology
Flexibility to meet needs and demands of the service
Closing Date: 29 August 2025
Starting Salary: £26,729.30
Hours per Week: 36.25
£14.18 per hour
Interviews: TBC
For further information, please contact James Taylor 01343 563160
Proud member of the Disability Confident employer scheme