9006 - Senior Infrastructure Engineer
| Posting date: | 18 August 2025 |
|---|---|
| Salary: | £58,511 to £70,725 per year |
| Additional salary information: | The national salary is £58,511 - £65,329, London salary is £63,343 - £70,725. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 28 August 2025 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 9006 |
Summary
The Role
We’re recruiting for a Senior Infrastructure Engineer with the Voice team here at Justice Digital, to be part of our warm and collaborative Digital Infrastructure and Security Operations (DISO) Team.
The Technology Services team within Justice Digital is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites.
This role aligns against Senior Infrastructure Engineer from the Government Digital and Data Framework
These are exciting times at Justice Digital. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we’re looking for enthusiastic, talented people to help us achieve it.
We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.
As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
• Help to design, build and run user-centric, data driven modern Voice & Video platforms that enable the Ministry of Justice to deliver services across the UK.
• Act as the technical Voice Subject Matter Expert (SME) providing advice, knowledge sharing, and technical assistance to other sections of the MOJ's digital estates and participate in 3rd line support.
• Using scripting or tools to automate current manual processes minimising human effort.
• Work with end-users on the setup and configuration of auto-attendants, call centre scripts, and call handling routines.
o Define, design and build highly scalable/reliable cloud-based video infrastructure and CDN delivery services - including various configurations, routing policies/tools, and services to load-balance video traffic based on QoS/QoE data.
o Work with end-users on the testing and monitoring of MoJ voice endpoints.
• Troubleshoot telephony related problem areas and issues as needed, to resolve operational issues and restore/optimize services.
• Support initiatives that deliver workable end-to-end infrastructure solutions.
• Communicate with end users to provide timely and accurate information and status updates.
• Present recommendations for resolving ticket requests and exercise some independent judgment while developing understanding of the process, policies and risk controls.
• Collaborate and consult with peers, colleagues and managers to resolve issues.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!
We’re recruiting for a Senior Infrastructure Engineer with the Voice team here at Justice Digital, to be part of our warm and collaborative Digital Infrastructure and Security Operations (DISO) Team.
The Technology Services team within Justice Digital is responsible for all infrastructure, end user computing, onsite support and delivery of technology projects. It has responsibility for 95,000 devices and infrastructure across 900+ sites.
This role aligns against Senior Infrastructure Engineer from the Government Digital and Data Framework
These are exciting times at Justice Digital. We have a clear vision - to develop a digitally enabled justice system that works simply for its users - and we’re looking for enthusiastic, talented people to help us achieve it.
We’re making things better by building adaptable, effective services and making systems that are simple to use for staff and citizens. It can be challenging but it’s also important and rewarding.
As well as doing interesting work, we’re creating an environment that’s great to work in. We provide the opportunity to work with the latest technologies and offer brilliant training opportunities alongside support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture, and a place where your opinion is valued.
To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025
Key Responsibilities:
• Help to design, build and run user-centric, data driven modern Voice & Video platforms that enable the Ministry of Justice to deliver services across the UK.
• Act as the technical Voice Subject Matter Expert (SME) providing advice, knowledge sharing, and technical assistance to other sections of the MOJ's digital estates and participate in 3rd line support.
• Using scripting or tools to automate current manual processes minimising human effort.
• Work with end-users on the setup and configuration of auto-attendants, call centre scripts, and call handling routines.
o Define, design and build highly scalable/reliable cloud-based video infrastructure and CDN delivery services - including various configurations, routing policies/tools, and services to load-balance video traffic based on QoS/QoE data.
o Work with end-users on the testing and monitoring of MoJ voice endpoints.
• Troubleshoot telephony related problem areas and issues as needed, to resolve operational issues and restore/optimize services.
• Support initiatives that deliver workable end-to-end infrastructure solutions.
• Communicate with end users to provide timely and accurate information and status updates.
• Present recommendations for resolving ticket requests and exercise some independent judgment while developing understanding of the process, policies and risk controls.
• Collaborate and consult with peers, colleagues and managers to resolve issues.
If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!