Customer Service Adviser (Revenues Unit) x2 - Jim Walker Partnership Centre, 495.43 - WEL09473
| Posting date: | 18 August 2025 |
|---|---|
| Salary: | £27,498.00 to £29,563.00 per year |
| Hours: | Full time |
| Closing date: | 01 September 2025 |
| Location: | Bathgate, EH48 1TS |
| Remote working: | Hybrid - work remotely up to 5 days per week |
| Company: | West Lothian Council current |
| Job type: | Permanent |
| Job reference: | WEL09473 |
Summary
Job Advert
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds
The Customer Service Adviser will be part of a team of staff delivering an effective and efficient frontline call handling service in relation to the Scottish Welfare Fund and Advice Shop service.
They will use their initiative to assess a situation and act accordingly with a minimum of delay. Guidelines and procedures are in place, however, the Customer Service Adviser will be expected to be familiar with these, as they may not have time to refer to them in the normal course of their duties.
The Customer Service Adviser must be able to ensure that any potential or actual threat to a customer’s safety is dealt with in a confident and supportive manner and will be expected to remain calm, sympathetic and supportive while dealing with enquiries.
As part of a team, they will also be responsible for providing a wide range of council and community information, helping customers to access a broad range of services and deal effectively and efficiently with any complaints received.
The Customer Service Adviser will have effective communication skills with experience in customer service, dealing with challenging situations and/or difficult conversations over the telephone. They will be adaptable, computer literate and an enthusiastic team player with a commitment to Customer Service Excellence.
Proud member of the Disability Confident employer scheme